August 26, 2008

Your weak policies allow me to do my side job

Stealing company information for personal gain is a fraudulent activity, but the number of employees who understand that is remarkably small

Losing data and intellectual property is a real concern for all companies, and preventing that loss keeps me pretty busy. For instance, at my job, individuals who had access to personal information (phone numbers and home addresses) used in the recruitment process were downloading it to their desktops and then converting it into Excel documents. They would then resell the information to other agencies that obtain and resell information for sales leads. This is theft, in case you were wondering -- employees taking information the company paid for and making personal gains off that information are thieves. But it wasn't a total loss because the incident exposed the lack of a control around a business process. This problem was corrected and controls established to prevent a recurrence.

In the end, several people were genuinely surprised they got caught; several didn't understand what they were doing wrong. They had good jobs, enjoyed making the extra money, and felt it was not only worth it but owed to them by their employer. I've learned in my work that human nature is tough to change -- all I can do is deny the employee the opportunity by finding the weak or non-existent controls.

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