"This conversation took about an hour from start to finish," says Brian. "But I have to say, I felt very sympathetic towards the supervisor. It sounded like he was having the day from hell."
Brian's copy of Windows 7 arrived on the Oct. 27. "I love Windows 7 so far," he says. "But then, I liked Vista."
Windows 7: Early returns?
I forwarded Brian's letter to Microsoft to see whether his problem was part of a larger trend.
"The issue Brian outlines is unfortunate but it isn't indicative of a widespread problem," a spokesperson responded.
Judging from the e-mails (and comments) in response to my previous post, it looks like Brian -- and perhaps one or two others -- turned up unlucky. For the most part, Microsoft delivered Windows 7 as advertised.
As for the OS itself, the verdict is still out. What are your early thoughts on this much-hyped release?
Got gripes? Send them to firstname.lastname@example.org.