I'm with Owen. That legalese is likely to make a person rush to stand guard over his equipment the minute the cable guy shows up. "I've had Comcast services for more than 10 years," he says. "I have been relatively happy with them. But the preceding, combined with ever increasing costs and an eventual forced march to digital cable (if I want anything other than local channels), is making me reassess."
Despite this legal bulletproof vest, Eliason says there little reason to fear that the cable guy will break your stuff. "We do not open customer-owned equipment -- with the exception of installing a cable card in a slot available on the TV," he explains. "Even then, the amount of contact with the equipment is minor. We do not open TVs or computers. If there is an issue with a Computer or TV, we verify the service is working properly and guide the customer to the appropriate repair company. In most cases we avoid contact with Customer equipment with the exception of connecting a cable (or other connection such as HDMI cable, Ethernet cable, composite cables), inserting a cable card, and using the equipment (such as watching the TV or opening up the internet on the computer) to verify service is working."
OK, so maybe someone needs to talk to the company's lawyers about that overzealous language. Because that sort of thing brings up trust issues, and Owen is hardly the only one resenting the push toward expensive digital cable. Or is that like suggesting that someone talk to a shark about its eating habits?
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