January 08, 2009

Where Gateway and MPC collide

Which Gateway computers are affected by MPC's closure?

Krista wrote with a question I've been getting a lot lately (and as a Gateway laptop owner am wondering myself). Essentially, she asks, though not in so many words, "I bought from Gateway. Why does (or does?) this MPC Chapter 7 affect me?"

"I bought my Gateway with the 3-year drop, break, smash warranty," writes Krista. "I am not a business customer. But somehow my warranty got into the MPC mix. They also have my computer and have not returned it even though I gave a man named Tim a FedEx shipping account number to send it to me. What can I do?"

[ For earlier developments in the MPC saga, see "MPC Corporation in Chapter 11 -- should Gateway customers worry?," "More MPC woes," and "MPC update" ]

OK, Krista, I'll admit that I'm confused too. What Gateway warranties are affected by the MPC closure? Is mine? Why is yours? Why have some people who bought Gateway computers end up lost in the MPC mess and others haven't?

I forwarded the question to Lisa Emard, a spokeswoman for Gateway. While she can't answer the "What can I do?" question, Lisa explained how some Gateway customers ended up at MPC and some at Acer—along with some assurances for anyone wondering if their Gateway computer is now orphaned too. Says Lisa:

I understand the confusion. It's very unfortunate that MPC elected to file bankruptcy and liquidate its business, but this action has absolutely nothing to do with Acer or the Gateway consumer brand.

"In 2007, MPC purchased the segment of the Gateway business which sold products to business, education and government customers. Acer purchased the segment of Gateway's business which sold to consumers.

MPC's filing has no impact whatsoever on the sale or service of Gateway consumer-branded products. The Gateway consumer line remains an important part of Acer's global multi-brand strategy. Acer holds a very strong financial position as the #3 PC Company worldwide and the #1 PC maker in Europe, the Middle East, and Africa. Our customers and suppliers can rest assured that we will continue to support and invest in the Gateway consumer brand.

Lisa was at the Consumer Electronics Show in Vegas when we had this conversation, but she promises to look into Krista's particular issue when she gets back.

I will have more soon on what to do if you have been stranded by MPC.

Got gripes? Send them to christina_tynan-wood@infoworld.com.

White Paper

D2D Virtual Tape Library Replication Primer

This whitepaper explains the terminology and concepts behind Data Replication technologies and establishes some sizing rules through worked examples. Learn the new paradigm in disaster tolerance—protect data anywhere.

Download now »

White Paper

An Alternative to Virtualization for Datacenter Cost Savings

Server virtualization is a popular option for dealing with mounting datacenter costs. Another equally promising approach is the use of an Application Delivery Controller. Citrix NetScaler provides a low-cost way for organizations to reduce their server count and accrue cost savings from a reduction in space, cooling, power and personnel.

Download now »

White Paper

Why Your Firewall, VPN, and IEEE 802.11i Aren't Enough to Protect Your Network

The emergence of WLANs has created a new breed of security threats to enterprise networks.

Included in HP ProCurve WLAN solutions is security technology that alleviates threats from WLANs through:
* Monitoring wireless activity inside and out of the enterprise
* Classifying WLAN transmissions into harmful and harmless
* Preventing transmissions that pose a security threat to the enterprise network
* Locating participating devices for physical remediation

Download now »

White Paper

Bringing the Edge to the Data Center

Effectively address data protection challenges, implementing solutions that help store and protect business–critical data while cutting costs and improving efficiency and reliability.

Download now »
cannonwill 8-Apr-09 9:07am
I am sorry. Acer or not, nothing has been said or done to show us in any way that we should have faith in the Gateway name any longer. If I buy something that has Gateway on it how am I supposed to know what that means. If Acer wants this part of their business to keep them up there near the top, then they need to make some changes and let the world know what those changes are. I have these thoughts in my mind... Gateway? Did they have some suspision that this part of their company was the rotten apple and they know it would take them down? Did they sell it knowing full well that they would no longer have to support the promises they made? Did some insider know that MPC would falter and this would be a good place to get rid of their commitment and not have to worry about it? How could MPC possibly think that buying this part of Gateways business would be a bvenefit to them? Where did they get the money and what did they actually pay? Anything? Is Gateway sueing for what is owed to them (something must be owed)? Does Gateway not care what is owed to them because it is much less than their obligation to the line of their company whose responsibility they passed off to someone else. How can it be possible, in this day and age, for such profoundly awful business practices to be allowed to affect so many Americans? Are we telling the world of business it is OK to make promises you are pretty sure you won't or possibly can't keep? I can see a small time business 'snake' taking advantage of a relative small handful of consumers (even those guys get caught and pay!), but for a company so big to be able to exploit and take financial advantage of such a large portion of the population is beyond me. Many of these customers are educational institutions that are funded with state and federal dollars that come from OUR tac revenues. We have hundreds of these Gateway laptops here, some only a year or two old. We have no access to specifications, drivers, or software installation packages or updates. Am I to understand and accept that I must turn around and walk away from a pile of technology for which thousands and thousands of dollars were paid for? Oh well? Qe sera sera? Is there no recourse or even the slightest assistance to make some useful use of the hard-to-come-by dollars we have invested? Will insurance cover the loss of invesment? Heaven please... give us some links to drivers and downloads. Give us a list of vendors for parts. Give us something so this misfortune doesn't set back our progresss and our ability to serve those that come to us to learn. This will take years of struggling and budgeting to recover from if we don't get some sort of help!!!
unenclosed 25-May-09 10:52am
If Acer wants the Gateway brand to mean something, they should step in to clean up the MPC mess -- maybe they could buy all the company's assets on the cheap, and then provide their customers with support. My own experience with Acer/Gateway for consumer products has been fairly positive (at least, as good as one can expect from a multinational corporation, which isn't saying much), so they could really make a difference if they stepped up to the plate here and helped fix the situation.

Sign up to receive Business Resource Alerts

Subscribe to the Today's Headlines: First Look Newsletter

Find out what will be news for the day, with our first-thing-in-the-morning briefing.

©1994-2009 Infoworld, Inc.