All data, server, vps's, email and sites should be back online at this time with no data loss or interuption. [sic]
We ask that you check your services with us and let us know if you have any issues still that are not related to the last 25 hours of downtime. If so, please respond with the details of the issue and we will investigate it.
If you need to more details on the actual outage, we can only legally at this time say we had a major network outage. We are not able to give any other details now.
That's not the most reassuring explanation, but at least James dodged a bullet he was sure had already hit him. I'm sharing James' brush with disaster because there is a lesson in it.
I'm certain that all of you -- of course you do! -- back up the content of your Websites. But consider for a moment what would happen to your domain name if the company that hosts the site disappeared in the night. The answer depends on where you bought the domain, but it's worth thinking about. If you purchased the domain and hosting service as a package, it's possible the company hosting the site also registered the domain.
If James registered his domain with his Web host (and it sounds like he did), and it went belly up, leaving customers' domains to languish, he might have to wait untill his own domain registration expired -- or do a lot of legwork tracking it down -- before he could access it again. In fact, there is a compelling account of someone who learned this the hard way at WebHostingTalk.com.
If James registered his domain with one of the big names -- GoDaddy or Register.com, for example -- and turned to EMC Telecom only for Web hosting, his crisis would have been annoying, entailing loss of his hosting fees, finding a new host, redirecting his domain to his new host, uploading his site backups, and so on. But it would've fallen short of a crisis.
Got gripes? Send them to email@example.com.