June 26, 2009

When trying to get hired, the answer is more math than preference

If you're going to send a letter, send it directly to the hiring manager and not to HR -- but get the conversation started with a call too

Dear Bob ...

I'm female (semi-relevant) and currently "between engagements" and trying to find a suitable position. Adding to the challenge, oddly enough, is that I'm quite good at what I do -- good enough that I can handle more responsibilities than are usually listed in the job postings I'm interested in.

[ See also: Is it fair that new graduates don't get hired? | Get sage IT career advice from Bob Lewis' Advice Line newsletter. ]

A lot of my friends (mostly the male ones) are advising me to bypass HR, pick up the telephone, and cold-call likely hiring managers in companies around town.

When I explain that I'm very uncomfortable cold-calling and prefer to work the old-fashioned way of applying for a job in writing with the people who are paid to handle such things (HR), especially because I'm a much better writer than schmoozer, they come on pretty strong about how I'm shooting myself in the foot.

My female friends are more understanding. Their advice is to work the way I'm most comfortable and skilled -- to play to my strengths.

What do you think?

- Looking for work (in all the wrong places?)


Dear Looking ...

What I think is that you and your friends of both genders are taking subjects that should be graded on the A, B, C, D, E, scale and instead are grading them pass/fail.

You say you're a much better writer than schmoozer. Sadly, this isn't about you. It isn't about what's right or even what's courteous either.

Sending a letter and resume to HR is a low-probability play. Especially during times of job scarcity and plentiful applicants, the typical HR recruiter's goal is to find reasons to reject applicants. It's understandable, even if it isn't to your benefit. They have a flood of applicants and are paid to send through only a handful of high-likelihood candidates to the hiring manager. Coping with the flood means finding shortcuts. So they aren't looking for reasons to toss yet another resume onto the "good fit" pile. They're looking for ways to keep that pile small enough.

So if you are going to send a letter, send it directly to the hiring manager and not to HR. The hiring manager looks at the world differently. He or she has a problem, and it isn't the flood of resumes. It's work that isn't getting done. You're the solution to the hiring manager's problems -- he or she just doesn't know it yet, and you need to maximize the odds that you'll have a chance to explain it.

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Lee7 2-Jul-09 10:47am
This is one of the few times I disagree with Bob, at least partly. As someone who worked in IT HR, not following the application process was a sure way to get 'de-listed' - you should always submit an application via the stated process. If you want, you could follow up with a letter (or call) to the hiring manager, in which you say that you HAVE submitted your name via the normal process, but you were so interested, you also were trying a more personal approach. Then, if the hiring manager is interested, they can easily ask HR to make sure 'Jane Doe' is in the pile (or, more likely, 'I got a call from Jane Doe; she sounded good - how does she compare to the others you've seen?') Also, from a gender perspective, a good woman will more likely be in the 'consider' pile, just so the HR folks can say they have a diverse candidate pool.
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