After Murray wrote about her experience in her Money Matters column, more than 400 Plain Dealer readers wrote to the paper to say that they, too, had been charged for data they were sure they never used. Verizon responded to Murray and told her that the company isn't interested in "zinging" customers and hoping they won't notice. The problem has been skating under their radar, and customer service needs to brought up to speed on the issue. The company told Murray it believes the problem to be nationwide but is looking at each case individually to find a pattern and determine why and when the charges are happening.
So check your bill, Verizon customers. And if you believe you are being charged for data you didn't use, maybe your memory is better than Verizon's data-tracking tools.
Thanks, Bob, for the heads-up.
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