A month later, after another blip, there was some clapping and happiness, but nothing like the initial response. Finally, on the third blip, several batteries failed, and people went back to complaining and groaning.
We kept getting the runaround when talking to the power company about the problem, but eventually the blips slowed down and occurred only three or four times per year. With any given power outage, some batteries failed and would be replaced. The people who had good batteries didn't think anything of the blips. But when someone's battery failed, they blamed IT for a bad battery, whereas before they'd blamed the power company for the bad service.
From my years working in IT, I've learned to enjoy the praises when they come because they're few and far between.
This story, "Users to tech department: What have you done for me lately?," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com.