I have been in the technology field for over 25 years and have had many memorable experiences. Here are a couple.
Technology can be tricky
During the time of this story, I worked for a large national bank as regional tech director. All tech services were handled out of headquarters either by phone or, if need be, an actual trip to the location.
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One day I fielded a call from one of our bank managers. He had received a CD from a customer that had data on it that they needed to complete a sizable loan, but he couldn't read the CD. The manager didn't want to look stupid if the problem was something simple, so he called me for help.
I could not get anywhere with the manager over the phone. Since he seemed to be totally computer illiterate, I asked him to send me a copy of the CD via interoffice mail.
The next day I received a copy of the disc: a paper copy.
You know, I couldn't read the CD, either.
This experience showed me how two people can be saying the same words, but be thinking entirely different things -- a good lesson to remember when dealing with users.
I never did determine exactly what problem the branch manager was having. When I received the actual CD, I could read it and we got the problem resolved. However, I will relate a possible issue that might explain it.
Periodically, I would visit the branch offices to take care of outstanding issues and upgrade or replace hardware/software. I visited that particular branch some time later to take care of some problems they were having and had brought along a replacement CD drive to install. When I removed the old one, I found that two CDs had been stuffed into the crack between the CD drive and the A: drive. Who knows?
When business managers hire a techie
Early in my tech career, I worked in tech support and once in a while trained new recruits.