I think if the man paid for a high-resolution 17-inch screen, he should have a 17-inch screen (and Bluetooth) if that's what he wants. The offer Asus made might have made someone else -- tired perhaps of carrying the big screen -- very happy. But it wasn't right for Kevin. He liked that gorgeous screen. So this being the Gripe Line, I went looking for the right person at Asus to talk to about getting him just that.
Before I got far, though, I received another e-mail from Kevin. This one arrived a mere 24 hours after the first.
"Did you already read my e-mail and ask Asus what was up?" He asked. "Today I received my old laptop back. It is fully functional and repaired. If it was you that caused the outcome, thank you! If it was my constant nagging that did it, please tell your readers that persistence can pay off."
Frankly, I wish it was always this easy. But Kevin is right, of course. Persistence can pay off.
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