Joey said the callers were annoying but wondered, "Aren't these practices illegal?" Yes!
According to FTC.gov, "The FTC attacks office supply fraud via the Telemarketing Sales Rule and by employing its broad authority under Section 5 of the FTC Act, which prohibits unfair or deceptive practices. The Commission typically seeks temporary relief, such as asset freezes, to halt the practice and try to reimburse the victims."
The key to surviving this scam is to know your rights and train your employees. If you receive goods you didn't order, don't pay for them. They are a gift. If the scammer sends you an invoice for those goods, that's illegal. Report it. And to avoid accidentally falling for this scam, assign a designated buyer in your company. The buyer should send a copy of every purchase order to their accounts payable department and keep blank order forms secure. Make sure you actually ordered any goods that show up before you accept them -- or pay for them. And encourage your staff to practice saying no to telemarketers. Provide them with a script. Report any scams you encounter to the FTC or by phone at 800-382-4357. If you are fired up, report the scammer to the Better Business Bureau in your area to alert other potential victims as well.