June 19, 2009

Thinking about upgrading to IE8? Think twice

By bribes or brute force, Microsoft is attempting to foist its latest browser upon the world. If you're not careful it might happen to you, too.

I find it's best to live by a few simple rules. I don't micturate into the wind. I don't mix tequila with red wine (not any more, anyway). I never get into arm-wrestling matches with fat guys named "Tiny."

Here's another rule to live by: When you're the biggest PC software company in the known universe and you have to bribe and/or force people to use your products, said products are probably not very good.

Which brings us to today's screed about Internet Explorer 8.

As The Register snarkily informs us, Microsoft's Australian branch is offering a $10,000 prize for users to switch to IE8. Actually, anyone can enter the Ten Grand is Buried Here contest, but the Web site where the loot is "buried" is only visible if you're using IE8.

Hey, if you want to make your browser choice based on an infinitesimal chance of winning 10 large, good on ya, mate. But many users are having IE8 foisted upon them unawares, and with crappy consequences.

[ Got amazing IT tales, real-life experiences, lessons learned the hard way, or war stories from the trenches? Submit it to InfoWorld's Off the Record blog. If we publish your story, we'll send you a $50 American Express gift card. ]

For example: One day last month Cringester D. L. discovered when he logged onto the Net, he couldn't get to his e-mail or view Web pages. He then enjoyed several quality hours on the phone with Dell tech support, which determined the cause: His daughter had clicked a button and updated the browser to IE8 without telling him. The support tech logged onto his computer remotely and downgraded it to IE7. Problems solved.

Windows Secrets' Dennis O'Reilly also notes that IE causes big problems on some PCs. He quotes a letter from a tech-savvy reader:

I have a computer repair business. In the last two weeks, I've had to fix three XP laptops after the installation of IE 8 made them inoperable. In each case, after the update, the desktop on each of these computers was blank except for the desktop wallpaper.

It didn't matter whether you started the system in normal or safe mode, all desktop items -- including the taskbar -- were missing. The only way I could get them back was by using one of my bootable utilities that would allow me access to the restore points....

Bottom line: There are big issues in Internet Explorer 8 land.

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cking2 19-Jun-09 8:54am
1 reply
Yawn yawn. For each of those 'stories' about IE8 causing issues...there are probably hundreds of stories like mine. Yah, think twice before updating software. That is good advice. No matter what the software is...this is just a nother MS stuff sucks, blah blah... Yah, and giving 10K is a publicity stunt. C'mon...that is your 'proof' that IE8 must suck??? Really? Next we will see CNN relying on Twitter! (oh wait, they are!! ;-) ) But IE8 is fine. Yah, I have seen a few sites not display right but compatiblity mode seems to fix that. ...Course, I also think Win 7 is awesome and installed Vista across the board a couple of years ago. (long enough to not really remember when it came out anyway) -c
Objective 19-Jun-09 4:31pm
1 reply
Infoworld has become the Fox News of IT Journalism. They have a clear agenda--bash everything Microsoft--and they make sure that all of their content reflects that agenda. If Cringely lived in the real world, instead of the rarified stratum inhabited by the anything-but-Microsoft crowd--he would know that Firefox suffers far more security issues than modern IE versions, and takes longer to fix them. AND, rather than issuing patches, they require reinstalling the entire application--often eating addins in the process.
JIMTHEBOSS 22-Jun-09 9:30am
TAHT RIHGT OBJECTINABLE MICORSFOT MASKES THE MOST SCURE REILABLE AND LOWSET PRICED SOFFTWEAR IN THE WROLD ALL TEHSE FRIFOX USURERS ARE COMPLAIT IDOITS
I.Wannabe.Randall.Kennedy 19-Jun-09 9:06am
Wow, shocking InfoWorld would post something bashing a Microsoft product. I have started deploying IE 8 in our enterprise and have had great success.. but I guess something like that doesn't matter when some crazy hack running a PC Repair shop says he has customers coming in and IE 8 supposedly has ruined their laptops.
drjbutler 19-Jun-09 9:18am
Talk about snarky. There's plenty of legitimate issues one can have with Microsoft; granted. But bashing a product without citing even one real complaint? Bashing it just because it bears their logo? I upgraded to it on my 5 year old XP machine with NO issues at all including Flash. There are some nice new features. Are these features sweeping game changers? No, but I've had NO issues at all. Find something real to bash.
rdm 19-Jun-09 9:28am
IE is not my primary browser, so I do not see any downside in my upgrading it. (In fact, I prefer IE8 without it's "important" backward compatability patch.) Anyways, I use IE8 every day, though only on a limited set of sites, and they work well enough for me.
NeilA 19-Jun-09 9:35am
This is probably the worst bashing article I have seen in a long time. It is based on a 3rd party opinion. I have installed IE8 on 14 different laptops, all of various types and a mixture of XP and Vista machines. Not one has had any problems at all. All users were thrilled with the new browser and a couple switched from using Firefox. You may have problems if you install a bad plug-in or bad toolbar. I experienced that on one machine. Once the problematic synchronization of favorites was removed IE8 was rock stable. That vendor later corrected their sync program and all is well. Again, 14 installations on various machines using XP and Vista and all are operating great with IE8.
GeneralDelivery 19-Jun-09 9:49am
Is there a trick to print a page from Microsoft's own support forum with IE8? I can print http://support.microsoft.com/kb/308252 from Firefox3 and IE7, but not IE8.
harrymc 19-Jun-09 10:56am
I couldn't upgrade to Vista SP2 without first upgrading to IE8. The SP2 installation simply failed as long as I was using IE7. Conclusion: Vista users are OBLIGED to move to IE8.
luvr 19-Jun-09 11:01am
1 reply
What is this IE8 thing in the first place? Can't seem to find it in any repository that I know of...
Regaug 19-Jun-09 12:09pm
Who is this Microsoft company in the 2nd place? Oh yeah, that's the Documentation Company. Over-priced software for over-paid managers and salespeople so they can create pretty pictures, graphs, websites that nobody uses, and documents that nobody except the author and his boss will ever read. And almost all of it is just facade documentation and pretty wrapping paper for the non-Microsoft software that does all the real heavy lifting in our economy. "Oh looky boss, I made a pie chart that shows how much money is being wasted by the R&D dept!"
gene@csgnetwork.com 19-Jun-09 11:43am
This is advice from an idiot!
tomaddox 19-Jun-09 11:52am
Both RXC and the commenters should pay heed to the notion that "anecdote" is not the singular form of "data." On the one hand, I have had great success updating to IE8 on XP and Vista. On the other hand, I have not updated any servers to it because I have encountered problems even upgrading to IE7 where it changes security settings and breaks code which accesses network resources.
zonerman 19-Jun-09 12:19pm
WOW...More of the they are doing this so that means this type of reporting..or umm commenting. Like most of the others here I have never experienced the mysterious problems people seem to have with MS products. harrymc I don't know if you are being facitious ar what but having to upgrade to ie8 to install Vista SP2 is BS. If you had problems it wasn't ie8 stopping you. I find it ironic that these types of articles only serve to highten the writer's reputation instead of diminishing it. Long live the open source fanboy.
terryo 19-Jun-09 12:30pm
It is a tale Told by an idiot, full of sound and fury, Signifying nothing.
eskachig 19-Jun-09 12:38pm
I have to say that on Windows 7 RC IE 8 runs absolutely wonderfully. I still use Chrome for the most part, even though it's a bit unstable on W7, but when I have to fire up IE for a specific tast, like using the web Outlook client I'm always pleasantly surprised at how smooth everything is. It's the first Internet Explorer I've enjoyed using in a very long time.
JimFreeman 19-Jun-09 2:24pm
It's good to see that many people are NOT having any issues with IE8. For those who are, Microsoft provides instructions for returning to IE7 here: http://support.microsoft.com/kb/957700/en-us That was a useful link for me when the first business related site I visited after upgrading my Vista laptop would not display. Yes, I do have limited patience when "upgrades" don't seem to deliver on their promise. As with IE7 when it first came out, I'll wait for the rest of the world to adjust to Microsoft's latest before trying IE8 again.
jerrylombardo 19-Jun-09 3:11pm
1 reply
Whine whine whine. Sorry - there's nothing wrong with IE8 - and for the moron who suggests that users shouldn't know a thing about the software they are using - here's a tip: I agree! Because the idiots who think installing software X with 20 variants of malware in them are keeping me in business! If you don't know how to keep your computer bug free and troubleshoot small things, go back to kindergarten with your children and learn anew - otherwise, pay up to keep it going. You keep my children fed.
DaveLindhout 20-Jun-09 4:01am
If there is nothing wrong with IE8, then why is there compatibility mode? Go look on the IE8 blog at msdn to find out what a mess that is. Next, take a look at the benchmark results, particularly for JavaScript. IE8 is a distant last place, unless you include IE7 or IE6. And here's some free advice. You better start to treat you customers with a little more respect, or they are going to find somebody else. Many people aren't willing to learn the minutiae of Windows delousing.
shegeek72 19-Jun-09 3:34pm
I have two questions- 1. Why do people who don't have any problems with upgrades gloat and ridicule those who do? And, 2. Why does MS continue to launch SW without finding out about bugs, or outright inoperability? IE8 wouldn't load one webpage on a Vista 32-bit system. I've never had near that serious of a problem with Firefox, my primary browser. Like most SW from Microsquash, simple problems are handled in a complicated, and thus prone to fail, method.
Robert X. Cringely 20-Jun-09 7:53am
DELETED, for it be spam. Arrrrgh.
BilgeRat 22-Jun-09 11:26am
My sister tried to install IE8 because she thought Microsoft said she needed to(see note on automatic updates). The install of IE8 failed because of a security issue but did not tell her it failed, just exited. After that, she could not use Outlook Express or IE. It would not allow her to type any text into any of the fields. All other programs worked fine. After 4 longs hours, we figured out the problem, ran a MS fixit program and IE 8 installed correctly. Then everything worked fine.
SeaDog 22-Jun-09 12:04pm

Boy are there a lot of haters who post comments here. I get a laugh every time from those who hate everything but what they have been brainwashed to beleive in. So much for dialog.

I myself have had troubles with IE8 on my Vista (32) Ultimate PC (test pc). So I have recommended to my customers to wait on installation until the product is more mature. After being the business for over 25 years I have learned a few things. One is the ANY product from Microsoft with an even number (DOS 2.0, DOS6.0, IE6) all need to mature before they work as designed. Two is there are no two computers alike. Third is don't drink the kool-aid!

CodeZombie 22-Jun-09 7:23pm
Mixed results here. My fiance tried to install it on her laptop which is running Vista. Somehow it hosed IE to the point that it wouldn't run at all until I uninstalled IE8. Apparently something didn't go right during the install. I wasn't there when she tried to install it so I have no idea what actually transpired. For now she's sticking with IE7. When things settle down a bit I'm going to put XP Pro on her computer. A few weeks ago I installed IE8 on my laptop which is running XP Pro and have experienced no problems with it so far.
helio99 23-Jun-09 6:16am
1 reply
While the article is immediately suspect because it doesn't mention compatability mode in the absurdly vague description of someone not being able to "view web pages" and doesn't not that the forced browser upgrades are now the exception (firefox) rather than the rule. However, it veers into an outright lying when the author claims that "Because although IE8 is probably more secure than any other version of IE". That is just a lie with zero evidence presented or available. The author does everyone on the web a disservice with this lie because some poor idiots out there might actually believe this guy and keep the disasterous IE 6 running instead of upgrading. I'm not a huge fan of MS and think firefox is the browser of choice but this person is a liar and is not to be trusted.
Robert X. Cringely 24-Jun-09 12:46pm
earth to helio99: time to come in for a landing. I did say IE8 was more secure than IE6, so why exactly would some "poor idiot" decide to stick with IE6 after reading my post? ya lost me. more likely, if they agreed with me they'd ditch IE entirely. re IE8's "more secure", see "IE8: Its security is worth the download," http://www.infoworld.com/[primary-term-alias-prefix]/[primary-term]/ie-8-its-security-worth-download-301 ,/p> cheers, rxc
rcprimak 23-Jun-09 1:36pm

Point 1: Compatability Mode is not for the IE8 browser. It is for web sites which have not yet updated their encoding to be IE8 compatable. Most of these sites are poorly constructed, and rely on browser and version specific codes or script elements. Definitely not Microsoft's fault.

Point 2: I read Windows Secrets weekly, and the full context of the IE8 problem in the O'Reilly article was that the fellow had been using IE6 and could not figure out how to revert to IE6, not IE7. Reverting to IE7 is a simple matter of going to the Control Panel Add/Remove Programs List and Removing IE8. When you reboot, you are back to IE7 in most cases. And in Windows 7 you don't even have to have any Internet Explorer -- you can disable it entirely. (Of course, download the Firefox installer before disabling IE8!)

Point 3: As with SP3 for Windows XP, in order to install SP2 for Vista, certain updates must be applied. IE8 is not one of them. If you are like me, you do not jhave Automatic Updates set to download and install every piece of crap MS wants to feed your PC. So, go to MS Updates and get whatever you need before doing any browser or Service Pack upgrade. And after applying any MS upgrade, go to MS Update just to run through the first few steps and get your updater updated. And then test your Flash and Shockwave Players at the Adobe Test Your Players web page. Update as needed. These are basic steps anybody should know before attempting any MS upgrade. (Did I mention also having a backup image of your C: Drive?)

None of this is Rocket Science. (OK, maybe the Image Backup part is a bit technical.) However, if you don't follow AskWoody.com (Woody Leonhard's MS Patch Watch web site) and WindowsSecrets.com, as well as reading the Infoworld tech news about once a month, the damage to your PC and your nerves is basically your own fault. I don't expect such sophistication from your Grandmother, but if you read Infoworld, a certain amount of tech savvy is to be expected, no?

BTW, I have never upgraded to Vista. I waited nearly a year before applying Windows XP SP3. And IE8 will be on my next laptop, a Windows 7 machine, in about another year from now. (Besides, I use Firefox for everything where it works, except MS Updates.) If XP support goes belly-up, I feel confident that I can get by on my hardware with Ubuntu Linux for a few months. Not every laptop can do that, but my Winbook can.

As Woody Leonhard likes to quip, you can tell the pioneers. They're the ones with the arrows in their backs!

Seanad 26-Jun-09 1:18am
I have automatic updates installed on my XP so when IE8 started to download thought nothing of it but as soon as installed everything froze could do nothing but shut down pc when I turned it back on got message root system 32 file missing or corrupted please reinstall had to send it to shop and when they told me what happened would not recommend it to anyone.

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