Obviously we're never happy when outages occur, but we would like to stress that this is an unusual occurrence. We know how important Gmail is to you, and how much people rely on the service.
Thanks again for bearing with us.
Posted by Acacio Cruz, Gmail Site Reliability Manager
Hotel comes clean
Data breach apologies are tricky. Companies might want to share their regrets, but lawyers might instruct them otherwise. Regardless, many organizations are forced by law to at least acknowledge leaks and some, such as Radisson Hotels & Resorts, do issue honest to goodness apologies:
OPEN LETTER TO RADISSON® GUESTSAugust 19, 2009To Radisson® Hotels & Resorts guests:Radisson values your business and respects the privacy of your information, which is why we wish to inform you that between November 2008 and May 2009, the computer systems of some Radisson® hotels in the U.S. and Canada were accessed without authorization. This unauthorized access was in violation of both civil and criminal laws. Radisson has been coordinating with federal law enforcement to assist in the investigation of this incident. While the number of potentially affected hotels involved in this incident is limited, the data accessed may have included guest information such as the name printed on a guest's credit card or debit card, a credit or debit card number, and/or a card expiration date.We recommend that you review your account statements and credit reports closely. To the extent there is any suspected unauthorized card activity, it should be reported to the bank that issued your credit card, as well as proper law enforcement authorities, your state attorney general's office, or the Federal Trade Commission. Please also visit our website for instructions on how to receive free credit monitoring for one year.Radisson values guest privacy and deeply regrets this incident occurred. Working with law enforcement and forensic investigators, Radisson is conducting a thorough review of the potentially affected computer systems, and has implemented additional security measures designed to prevent a recurrence of such an attack and to protect the privacy of Radisson's valued guests. The company also is working closely with major credit card suppliers and law enforcement to ensure the incident is properly addressed.For further assistance regarding this incident, please visit Radisson at http://www.Radisson.com/openletter/ or call (866) 584-9255 between 7 a.m. – 11 p.m. CST daily. Radisson is focused on delivering guest satisfaction and value for our guests and is committed to doing everything we can to resolve this issue expediently and thoroughly to reinforce your confidence.Sincerely,Fredrik KorallusExecutive Vice President & Chief Operating OfficerRadisson® Hotels & Resorts