• We have invested massively in the DFW facility to ensure it delivers at a level you expect from Rackspace -- despite last night, we feel very good about our plan and have high confidence in the DFW facility -- clearly we have to prove it.
• We are reviewing our maintenance notifications -- we typically do not share information on expected non-impacting events, but clearly we need to ensure we calibrate these events and are fully transparent.
• We are reviewing our procedures and systems for quickly resuming cloud operations when an unexpected event like this occurs -- unexpected events will happen, our job is to minimize their impacts.
We live by high standards and clearly have not lived up to them. We welcome any feedback… We have work to do to earn back your trust. We will not rest until we have.
Thank you, Emil Sayegh, General Manager, The Rackspace Cloud
Major League Baseball Web video a slow starter
Major League Baseball's fee-based MLB.TV game video-streaming service had technical problems related to a plug-in that affected the quality of Web broadcasts to start its season in April. The league acknowledged as much in posts on Sunday and Monday -- the first days of the season -- in the official MLB.TV blog:
• First off, yesterday was not great. Apologies for the lack of communication. There were many fires and we were off working on them and didn't man the blog.
• We have a lot more to do still to get the [media] player to perform in a more stable manner across the board.
A virtual apology from VMware to Microsoft
VMware's Scott Drummonds was forced to publicly apologize after anonymously posting a YouTube video that misled viewers on the reliability of Microsoft's Hyper-V. He also removed the video from YouTube.
About a month and a half ago, I anonymously posted a YouTube video depicting a controversial test of Microsoft's Hyper-V. The video was a bit hyperbolic in its dramatization of Hyper-V's reliability. Unfortunately, my intention to stir the pot with eye-poking banter has put my credibility and by association VMware's credibility in question among some of you. For this I apologize. I've also sent a note of apology to Jeff Woosley at Microsoft.
Dancer "Woz" steps on some toes
Apple co-founder Steve Wozniak, suspicious of the judges' intentions on the Dancing with the Stars TV show he was competing on, laid out those suspicions on his Facebook page in March. That was followed shortly by an apology from Wozniak, who fell short of winning the contest.
I have been around the internet conspiracy theory forums for too long.
We know how easy it is to espouse a lot of ideas and build conspiracy theory. No conspiracy theory can be proven wrong, so there are always plenty of die-hard followers.
Yesterday I wrote my suspicions of the secret Dancing With The Stars audience vote tabulations. I wrote that the producers were liars, simply because I truly believed in that possibility, not because I had a shred of evidence.
I hurt a lot of honest people.