Sincerely, Roz Ho, Corporate Vice President, Premium Mobile Experiences, Microsoft Corporation, Oct. 15, 2009
Microsoft regrets photo-swap incident
Microsoft was red-faced after it was discovered that an ad featuring an image of a black man's face on Microsoft's U.S. Web site was replaced with a white man's face in an ad appearing on the Web site of Microsoft's Polish subsidiary. The man's hand didn't change color, however. Microsoft issued this statement:
We are looking into the details of this situation. We apologize and are in the process of pulling down the image.
The reviews are in for Belkin…
Belkin's admission that an employee had been offering to pay for favorable Web-based peer reviews of its network gear raised the question of not only how widespread such practices are but whether they undermine community and trust in the connections and relationships that the Web seems to foster so easily. Here's how the company's president addressed the situation publicly:
Belkin has always held itself to the highest standards of corporate ethics and its employees to the highest standards of personal integrity. Similarly, we support our online user community in discussion and reviews of our products, whether the commentary is good or bad. So, it was with great surprise and dismay when we discovered that one of our employees may have posted a number of queries on the Amazon Mechanical Turk website inviting users to post positive reviews of Belkin products in exchange for payment.
Belkin does not participate in, nor does it endorse, unethical practices like this. We know that people look to online user reviews for unbiased opinions from fellow users and instances like this challenge the implicit trust that is placed in this interaction. We regard our responsibility to our user community as sacred, and we are extremely sorry that this happened.We want to stress that this is an isolated incident and to re-instill trust with you, we have taken the following courses of action:
-- We've acted swiftly to remove all associated postings from the Mechanical Turk system.
-- We're working closely with our online channel partners to ensure that any reviews that may have been placed due to these postings have been removed. It's also important to recognize that our retail partners had no knowledge of, or participation in, these postings.
Once again, we apologize for this occurrence, and we will work earnestly to regain the trust we have lost.
Sincerely, Mark Reynoso, President, Belkin
Rackspace: About that cloud outage
Rackspace found itself apologizing to its users in November and promising to earn back customers' trust after a power outage in its Dallas-Fort Worth datacenter. Several thousand customers were affected by the power outage, which caused downtime of up to a few hours for customers using Rackspace's Cloud Sites, a Web site hosting service, and Slicehost, which provides hosted virtual servers.
Rackspace previously suffered outages in June and July. The fall outage occurred during maintenance work that was meant to solve the problems that caused the previous outages. The apology goes on for a bit, but reads in part:
Here is how we plan to deal with it: