My story takes place back in the late 1980s, when people were still having problems understanding the necessity of a hardware-friendly environment, such as temperature control, power, and grounding. My company dealt in large, very sensitive computerized hardware that required the environment be correctly established. We knew there was going to be a learning curve for customers. However, we continually ran into those who would dismiss the hardware-friendly environment concept as irrelevant, simply because they didn't understand its importance.
Case in point: One day I was assigned an out-of-town job site to begin an installation. As usual, we had sent all of the necessary environmental specs and checklists to the customer several weeks before, so I anticipated no problems as I arrived to begin.
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When I arrived, our customer, the business manager of the company, greeted me and asked how quickly the installation would be completed. I told him I needed to make sure the environmental requirements had been met and then I'd get started.
I was shown the room where the equipment was to reside and was immediately struck by the fact that the temperature was in the low 90s, there was about an inch of dust and grime on the floor, and no power or specialized grounds had yet been installed. The only nod to the requirements we had sent was the site manager's verification that the A/C contractor was due onsite that morning to give a quote on the job.
Soon I was back on the plane headed home with a new installation date scheduled a week later, at which time I was assured all would be well.
The following week I was pleased to see a clean floor, but the brand-new air conditioner was mounted to the ceiling with a condensation drip pan hanging right over where my equipment had to go. We called the contractor back onsite to remedy the problem, and I turned my attention to the power, which consisted of bare wires coming out of a four-way box on the wall.