April 28, 2009

Should telecommuting be viewed as a company strategy or an employee privilege?

The answer: It's up to the company to make this decision

Dear Bob ...

I've been enjoying your Keep the Joint Running series on telecommuting.

[ For the whole series, visit the KJR Archives and search for "telecommuter." ]

What scares me, however, is that there are so many organizations out there that believe that telecommuting is an employee privilege that should be paid for, in one form or another, by the employee. I spoke with a writer last year who told me that to telework in her company, the employee had to take -- ready for this -- a $30,000 annual pay cut.

Do you think that's reasonable?

- Teleworker


Dear Teleworker ...

When a company sets a telecommuting policy, it must be very clear about the answer in all communications on the subject. Otherwise, instead of boosting morale and loyalty, it will have the opposite effect.

To be fair, in some situations it is an employee privilege. I've heard, for example, from a number of correspondents who needed to work from home due to family situations: injuries, a parent with terminal health problems who needs care, or a spouse who took a job in another city.

[ See also: Should the feds offer tax credits to companies that encourage telecommuting? | Get sage IT career advice from Bob Lewis' Advice Line newsletter. ]

In these cases, the ability to work remotely allowed people to maintain their positions with employers who, all things considered, would have preferred having them work on-site but preferred to keep them than to lose them. These correspondents considered working remotely to be a privilege and were quite appreciative.

And then there are cases where it's part of the company's overall plan and the company expects to realize direct financial benefit as a result.

That's fine, but under those circumstances, asking employees to pay part of the cost is double-dipping.

A $30,000-per-year contribution from someone employed as a writer? That doesn't sound like a reasonable calculation. It sounds like a deliberate barrier. All things considered, I'd advise the company to simply deny the request instead. It wouldn't be a popular answer, but it would be more popular than assigning a $30,000 cost.

- Bob

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woking 29-Apr-09 11:44am
1 reply
This reminds of when my bank decided it was going to charge me a $1 fee to use its ATMs. I told my branch manager that I would go back to writing checks at a teller window. After enough people switched back to writing checks, the bank dropped the ATM fee. It's a nice idea to charge people money to do things that save you money, but where are you if they don't take you up on it?
awbitts 29-Apr-09 1:03pm
and now many banks charge if you want to visit a teller to conduct your business rather than using an ATM...they'll extract a fee any way they can.
aullman 2-May-09 2:59am
For telecommuting to be effective, it needs to be a strategy. Companies can take advantage of new technology and access to a larger more mobile work force by supporting virtual offices and remote office facilities located in and around suburban america. Workers can work from either home or a Remote Office Center located near their home. ROCs are a good alternative to workers who prefer a traditional office facility but do not want to commute across town every day. Telecommuting will not have a great impact on the corporate world until it becomes a strategy. Otherwise it will be hit-or-miss and only be utilized be a few people at many companies.

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