Back in February, DJ wrote to the Gripe Line in reference to MPC, asking, "A class-action lawsuit against a company already in bankruptcy is sort of beating a dead horse, don't you think?" His computer had issues he could not get repaired before MPC went under, but he simply lived with them and milked as much work out of the machine as possible.
Along the way, he worked on an HP tablet, helped in part by doing a a Google search for "Service Manual Pavillion t1000" and finding a complete service manual for the computer. He used it to get his hands dirty working on this machine: "I found that even though I had to tear the machine completely down and build it back up again, the process was surprisingly simple."
[ Review the MPC saga in earlier Gripe Line posts: "Grassroots forum for orphaned MPC customers," "One man picks up where MPC left off," and "When vendors go bust" | Frustrated by tech support? Get answers in InfoWorld's Gripe Line newsletter. ]
That got him thinking about his injured MPC computer. "Since it was so easy with the help of a service manual to repair that HP," he says, "I thought I would try the same logic on my Gateway M-285e machine." This time, though, finding the technical manual wasn't so simple. MPC is no longer around, so the company no longer hosts the Web site that once held such documents.
"I found a discussion board at a Gateway site," says DJ. "There was a link to the document but there was no longer access to it." Gateway sold its professional-series machines to MPC more than a year before that company went out of business and will not support MPC's orphaned customers.
"Since this document seems to live on Gateway's servers, though," reasoned DJ, "I contacted Gateway's tech support. I made it very clear I didn't expect any tech support; I merely wanted that document. But of course, Gateway has their tech support people trained to spot MPC-acquired machines and turn those people away. I would think a request for this document (no matter if MPC is gone or not) would be fulfilled, though. Even if it was a 'please contact our parts department" and pay for it.'"