"Unfortunately Onrebate.com has no further information available at this time. If you have any questions regarding the non-funding of your rebate claim please direct them to Gigafast Inc. ... We apologize for this regrettable situation. OnRebate.com Inc. has tried repeatedly over the course of several weeks to secure funding for your rebate claim. We've done everything reasonably possible on your behalf but have not gotten a response."
Well, that beats having the rebate house pretend you forgot to send the receipt or whatever when the manufacturer doesn't give them the money. A few weeks later the reader updated me that while he never could get Gigafast, the reseller did. "Just wanted to let you know that after all the frustration surrounding Gigafast's refusal to honor the rebate, the Gigafast distributor -- Micro Center -- from whom I purchased the product - has chosen to step up and directly fund the rebates (I'll bet that this is coming directly out of their own pockets for the sake of customer service). Not something you see every day from your average retailer! I hope that you will pass along this good news as it is much easier these days for a company to cut-and-run from a situation like this than to stand up and do the right thing by the customer. I know where my $32 check will get spent ... at Micro Center as soon as I receive it."
Even when it takes years to get a bad rebate straightened out, readers may find it praiseworthy. "While I generally agree that rebates should be unceremoniously dumped, I have to report that I've ever only had one rebate that I've not gotten back," a third reader wrote. "A little less than three years ago, we switched from ATT Global dial-up to ATT Worldnet DSL service. The underlying DSL service in our area is provided by Covad. Part of the deal was that the exorbitant $149 charge for the DSL modem would be rebated for new customers. Since I've never had a rebate refused, I went ahead with the deal. After several months with no rebate check, I sent a query about the status of my rebate and received a response that a check had been cut to a person with my name, but with an address in Scottsdale, AZ. Rather than Scottsdale, I live in Denver. Even though I figured it should be easy for them to figure out the mistake, I broke my own rebate rules and decided to let it go."
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