Taking issue with those same grades from "How does your PC manufacturer rate?" -- where Dell held tight to the bottom of the rankings for the second year -- Tom writes, "I'm always amused to read the annual manufacturer ratings. I'm a systems administrator at a research group that uses Dell systems for the majority of our desktop and laptop systems -- though we have a few Apples. I've been working with PCs since the PC XT days and do a fair amount of troubleshooting before I pick up the phone to call tech support. So it seldom takes long to get replacement parts."
However, he notes, "And while it's true that I have never had to call Apple for support, I would like to point out that that company's standard warranty has to be about the worst in the industry."
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This story, "Readers sound off against defective hardware and poor PC ratings ," was originally published at InfoWorld.com. Read more of Christina Tynan-Wood's Gripe Line blog at InfoWorld.com.