January 29, 2007

PayPal and PriceGrabber Pitfalls

We all know that the e-commerce scene is still a little too dicey to be sure every online merchant will deliver what you pay for. But shouldn't you be able to feel safe when making a small transaction via such established online systems as PriceGrabber.com and EBay's PayPal? Apparently not. "I'm only out $20, so no one really cares, but I'm still ticked off," a reader recently wrote. "I used Price Grabber becaus

In other words, even when you can get PayPal to look at your dispute and find in your favor -- which can be hard to do itself -- it may very well mean nothing. And if PayPal does wind up taking action against the seller at a later date, it doesn't have to tell you about it -- to protect the seller's privacy, even though the seller cheated you. And that means PayPal could just decide to keep any money it eventually recovers rather than refunding it to the reader.

"It's the last line that makes me laugh," the reader wrote about PayPal's response. "I'm safe? Yeah, but my money isn't. I don't quite understand how the merchant got away with this. All I know is I have no refund, no recourse, and no one else cares. Thanks for listening."

Have you run into any e-commerce pitfalls lately? Call my voice mail at 1 888 875-7916 or write me at Foster@gripe2ed.com and make your voice heard on the Gripe Line.

Read and post comments about this story here.

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