Working as a field technician for a now-defunct local tech support organization, I was required to support a variety of clients in about a 75-mile (more or less) radius of our home office. My duties included standard support, installation, and configuration of the then-current Windows 95/98 and Windows NT/NT Server operating systems, as well as hardware builds and upgrades -- pretty standard stuff for a field tech.
In addition to the usual one-off calls for support, we had a few clients who used us for help desk and desktop support (one of our "products" was a 10-hour block of support time for a reduced price). One of these clients, who happened to be an MCSE Network Specialist at a local publishing company, needed what were being called "data collectors": stripped-down Windows 98 clients connected to a Windows NT-based network, which allowed only the input of specific production data for transmittal to the server. The order came in for three clients, and I had them ready, tested, and delivered within the week.
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Fast-forward to the middle of the next week. I was at a site at the far southern reaches of my territory performing an upgrade of two DOS/Windows systems to Windows 95 via floppy drive and a concurrent upgrade of a DOS-based accounting system running QuickBooks 1.0 for DOS to a new Windows 98 "server" running QuickBooks 3.0 for Windows. I was knee-deep in floppies, network cards, and programs when I received an emergency page from my boss: One of the newly built data collectors would not communicate with the server, and a production line was down. The faulting system had been replaced with a second system that also would not communicate I was instructed to drop what I was doing and go to the publishing company at once. After explaining to my current client what had occurred and promising to return as soon as I was able, I left and started the 90-mile drive to the distressed publisher.