Licensing Logjam Holds Back Veritas Customer

As we've seen, many of my readers harbor some resentment for what Symantec has done with the Norton product line over the years. But now one reader is wondering if the same won't someday be the case with Symantec's acquisition of Veritas, particularly after the licensing fiasco he's just experienced with Backup Exec. "It all started in early 2006 when I first purchased the Backup Exec products and was sent their

"What a fiasco," the reader concluded. "A total of eight days without a backup on my remote server and no urgency whatsoever from Symantec. Once I started talking with them it was VERY clear that the support people are disgusted with the complex licensing schemes that are required for the Veritas products. They really need to get their act together and make it easier to understand and implement. I was told that they made a major change in their licensing recently and it has only made the situation worse. Well, thanks for letting me unload and keep the awards coming for Symantec. By the way, know any other 'good' backup vendors?"

Got a licensing nightmare of your own to deal with? Tell me about it on the Gripe Line voice mail at 1 888 875-7916 or write me at Foster@gripe2ed.com.

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