I started to walk away, but she stopped me by saying, "Wait a minute, I might need you to fix this again!"
I said, "The swivel keyboard is just too far under the desk to your left. If you lower it just a tiny fraction or raise it so the keyboard can't fit under the desk, you won't have this problem again."
The attorney stared at me with the most exasperated look and, in the most condescending tone I have ever heard, said, "I'm not in IT, so I don't adjust keyboards."
I then realized the level of support she was expecting and asked if I could adjust her keyboard. She stepped away from the desk and allowed me to fix it.
I adjusted the keyboard tray just a fraction of an inch downward so that the keyboard did not touch the desk anymore. Then at her request, I sat in her assistant's area until she was satisfied that I had properly adjusted it.
After 30 minutes she called me back in and said I had fixed the problem; however, the new adjustment to the keyboard tray hurt her wrists.
I offered to adjust the tray upward and experiment with moving it to one side or the other, but she quickly said there was no need -- she would suffer through for now.
I guess you can never underestimate the level of support some people want, need, or are looking for.
This story, "Keyboards, condescension come together on a tech call," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com.