I work in the IT department for a government contractor, but I used to work for a law firm.
From time to time, legal secretaries from high-dollar law firms come work in our office. But because we are a litigation support contractor and have a different budget, some of these legal secretaries are in for a rude awakening: Many of the extras that the firms they come from often provide (like the overtime perks of paid dinners and taxis home for bus/transit users) are not available here.
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We have heard stories about a new hire discovering that a perk they expect to receive is not in the budget. And every once in a while, our IT department experiences firsthand a level of expectation for service that is above and beyond what we do. But, to tell you the truth, I'm not exactly sure a law firm IT staff would have handled some of the issues we've been expected to act on.
Pay attention to the wording of the issue
Monday morning bright and early, a legal secretary called down to the help desk and said, "I have a dead mouse -- hurry to my desk."
One of the techs grabbed a USB mouse and headed up to the secretary's desk.
About 20 minutes later, the tech came back with the USB mouse -- and a slightly miffed look on her face. She told us what had happened.
As our tech had come into view, the secretary had stood up and said, "There, under the desk."
Our tech said, "OK. Let me unplug your old mouse and then I'll run this new one through the cable conduit."
The secretary said, "Oh no, not my mouse. It's a dead M-O-U-S-E and it's under my desk."
The tech, still thinking it was a computer mouse, began to kneel down at the desk, then almost fell over backward.