December 28, 2007

How Did WordPerfect Go Wrong?

I don't know why, but over the last year readers have several times brought up a topic that is a something of an historic gripe - actually, in terms of the technology world, one that is ancient history. Why did WordPerfect - the word processing program beloved by so many loved in the DOS era - lose out to Microsoft Word? That has been the subject of some rather hot debate in my discussion boards this year,

I don't know why, but over the last year readers have several times brought up a topic that is a something of an historic gripe - actually, in terms of the technology world, one that is ancient history. Why did WordPerfect - the word processing program beloved by so many loved in the DOS era - lose out to Microsoft Word? That has been the subject of some rather hot debate in my discussion boards this year, even when it was considerably off topic.

The basic historic facts of the WordPerfect saga aren't in dispute. Early in the IBM PC era, Satellite Software's WordPerfect 4.X series supplanted WordStar as the most popular word processor, based largely on its macro capabilities, "reveal codes" feature, and the company's reputation for high-quality free support. But WordPerfect was late with its first Windows version, and then the bundling of Word with Microsoft Office on many PCs resulted in WordPerfect's sale - first to Novell, then Corel in 1996 - aimed at producing a competitive office suite. While retaining popularity in some markets, particularly legal circles, WordPerfect now generally gets little attention as a Word competitor compared to free software alternatives.

But there seems to be plenty of dispute about whether WordPerfect simply failed to compete or was a victim of Microsoft monopolistic practices. Some feel that deathblow the Office bundling dealt other productivity applications was just a real smart move on Microsoft's part. "I think Microsoft gets a lot of criticism that they DON'T deserve," wrote one reader. "I remember the days of Lotus 1-2-3 and Harvard Graphics and WordStar and GoldenGate, and life with MS Office is soooooooooo much better and more productive. All those open-source geeks wouldn't be nearly so effective if Microsoft hadn't thoroughly and clearly defined the target -- i.e., the user needs -- for them."

But others think Office allowed inferior Microsoft applications to win out over better products. "In reality, Office was a bit late to the party," wrote another reader. "While Word 2.x was failing to wow customers, Lotus 1-2-3, WordPerfect, and others were providing superior products. IMO, WordPerfect is still the superior product because it allows a savvy user to determine exactly where the formatting in a document is being adversely 'helped' by the application and allows deleting those control codes. Those were the leaders of the pack, Microsoft brought up the rear, then used FUD to crush them."

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Landrew 10-Aug-09 8:17pm

I know why I, a loyal WordPerfect user switched to Microsoft Word.

I had started my masters thesis in WordPerfect, graduating to WordPerfect for Windows in 1993, and when I got past 12 pages of text, tables and graphs, it took forever for the system to update the view of the page I was trying to edit. The hard drive seemed to run incessantly. It only got worse as I added new content. I considered breaking my thesis up into multiple small documents of about 8 pages each.

Mostly out of frustration, I bought the new Microsoft Word, and I was pleasantly surprised to see that it easily converted my thesis from a WordPerfect document to a Word document and effortlessly handled what was eventually several hundred pages. I've been using Microsoft Word ever since.

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