First, my beef and an anecdote that illustrates the big point in microcosm: My laptop died last week. The good news is that I'm pretty good about backing up my data. The bad news is that moving into a new machine is always a pain in the neck, even under the best of circumstances because software (as you know) can't just be copied into the right folders. It has to be reinstalled.
As I was upgrading to Windows 7 anyway on a brand-new machine, moving to Office 2010 seemed to make more sense than installing Office 2007 since I knew another upgraded awaited. That's what I did, and that's when the fun began, assuming you define "fun" as pushing your blood pressure beyond 210 over 180.
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First the good news: Microsoft finally understands time zones. Schedule an all-day event -- call it the "Fourth of July." Change time zones, and mirabile dictu, unlike all previous versions of Outlook, it stays on July 4 -- all of it. It's the small pleasures that make life worthwhile.
Research in Motion might not feel any sense of urgency. Its primary customer base is corporate IT. Those who use Outlook sync everything through their Exchange Servers, not through their Outlook client, so they have no worries. The rest of us? Apparently, we're an afterthought; searching Blackberry.com and RIM.com for "Outlook 2010" yields no hits.
(Snide comment time: RIM's home page contains these words: "Innovation knows no boundaries or borders." It apparently does know one boundary: the one separating RIM from the rest of the world.)
Google enters the picture because until now its calendar and calendar sync software provided an appealing alternative for keeping smartphones and Outlook synchronized. No longer -- Google also shows no sign that it's even aware there is such a product as Outlook 2010.