It's bad enough when a vendor stiffs you on warranty repair. But graphics cards vendor EVGA recently added insult to injury with a form letter telling a reader that its refusal to honor his warranty was confidential.
"You may want to warn your readers who might be considering an EVGA graphics card -- my experience has not been good," the reader wrote. "An EVGA GeForce 7600GS 256 MB graphics card faile
Fortunately, the reader decided he could indeed share his EVGA experience, and not just with me. "I have had the card examined by two independent tech service personnel, telling them only that the card had failed. Both responded that at least one circuit component had overheated due to overclocking by the card design. One commented that he recognized this card as having a reputation of frequent failure due to the overclocking design. I pointedly asked if the card showed any sign of mishandling or PC board damage, and was advised it did not. It is my belief that EVGA is fully aware of a faulty design, and has determined not to make any concession, exchange, or replacement. I will not purchase anything further made by EVGA, and will advise others to avoid them also."
Don't be afraid to share your warranty experiences with us. Post your comments on my website, phone the Gripe Line voice mail at 1 888 875-7916, or write me at Foster@gripe2ed.com.
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