With the economy the way that it is and most businesses trying to do anything and everything to save a dollar, you would think that my concerns would be taken more seriously by The Suits, but they're not. The reason is simple: It's just that they don't care about anything that doesn't generate direct money for the company. They only seem to care when their money-making employees (Sales and Engineers) are frustrated or can't get a quote out the door quickly enough. The Suits are afraid to say anything because they're afraid that the Sales staff or Engineers will get upset and quit. (Yes, I was actually told this once.)
Naturally, this leaves me in an awkward position. I have recommended simple policies such as no streaming music and non-work related videos during business hours, no unsanctioned Internet downloads without at least making me aware, etc. No dice. If an employee wants to e-mail a 50MB attachment to an external contact, I am told to up the attachment limit on the Exchange server. When I've tried to explain to The Suits about how most companies limit attachment sizes to 5MB to 10MB, they don't want to hear it. Like all too many senior managers, The Suits see restrictions like these as an impediment to business.
When the e-mails bounce back due to size restrictions, The Suits want to know why. When I, once again, try to explain to them why I have no control over the external contact's e-mail attachment size restrictions, they nod their heads like they understand, but they don't. These same people will call me the following day with the same issue with the same external contact.
Now here I am four years later, and I have finally realized that I have no control over other employees' attitudes, only my own. Instead of getting upset over situations like this, I now only shake my head and smile. Besides, constant employee downtime due to computer issues is job security for me. Got to go, my phone is ringing.
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