July 24, 2007

3 practical steps for empowering your technical teams

Empowering your team is a good thing, and everyone keeps telling you to do it? The basics are straightforward, but the implementation can be a real challenge. There are 3 basic steps: put your team in a position to make decisions, teach them how to make the right decisions, and then stay out of the way.

Following these steps will get your team to a position of being prepared to make decisions on their own that are in the best interest of the organization. The next thing you have to do is to make sure that you aren’t stopping them.

One of the most harmful things you can do as the leader of a team you are trying to empower is to correct a decision they’ve made that isn’t obviously badly wrong.

You can minimize the need for corrections in a couple of ways. First, realize that just because a decision differs from what you would have done, it isn’t necessarily a bad one. If the team decision really would work, but it’s just not the way you would have done it, then don’t say anything.

Second, not all mistakes should be corrected. Ask yourself what the consequences are of going in the wrong direction. If they aren’t particularly injurious, your team may be best served by experiencing a failure. Experience is the very best teacher, and often leads straight to heart-learning.

Third, take care with the kinds of decisions that you encourage others to make. Make sure that you aren’t delegating authority on decisions related to things about which you alone have all the information, contacts, context, or perspective needed to make the right decision. Either educate your team so that they are prepared to make these decisions, or keep them for yourself.

This post is inspired by material in the book, The Only Trait of a Leader.

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