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Passing the baton
This is my last column, but you'll get even more real stories from the column that replaces mine
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Exiting in good faith
It's time for this CTO to move on. But before I go, I'm doing my best to ensure a healthy IT department
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The last few inches
A dab of manual labor is enough to sink the most sophisticated multipart Internet transaction
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Focusing on innovation
The best reason to farm out nonstrategic IT chores is to free up time for stuff that matters
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The last word on outsourcing
Today's practical realities trump devotion to old-fashioned, do-it-yourself IT principles
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Farm out or farm in?
The pundits tell you to keep the core and outsource the rest. But deciding what's core isn't always easy.
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Open source calling
The clash between open source and proprietary telephony solutions has arrived
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Code jag in Vegas
Sometimes getting ugly is necessary, but be sure to document your quick fix
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Intel at Apple's core
Thanks to open source, Apple's big shift from IBM to Intel will have little effect in the real world
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Money talks
Understanding any IT operation begins with a hard look at where the money is going
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Secrets of a great off-site retreat
Fire up the lasers, order the pizza, and stay no longer than absolutely necessary
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Terminal security
Before you fire an IT employee, especially one with network privileges, prepare for the worst
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A fresh look at Excel
A slight change in perspective leads to new respect for a commonplace tool
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Hear it now
Exploring new IT frontiers begins with talk. Now you can listen for yourself
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The IT talent "crisis"
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Does IT demand too much commitment?
Work the long hours, but don’t sign your life away
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Little points of failure
Better establish PDA management policies now, before users really screw something up
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Sanctioning software
Determining which software solutions users can and cannot use involves some tough choices
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Options add to end-user complications
End-users will love you for letting them choose desktop hardware, until something breaks
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Under Mac attack
Call off the dogs -- we really do support Macs at InfoWorld, it's just not a religious thing
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Want a Mac? You’re on your own
I love Macs and I use one myself, but I can’t afford to spend time supporting them
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Beyond the blog hype
Many IT managers see blogging as a waste of time, but they're missing the practical value
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Ignorance of the law
The best antidote to compliance paranoia is to learn the legal details -- before it’s too late
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Your CEO, exposed!
Paris Hilton’s wayward handheld can teach us all a lesson about the security of mobile devices
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The ones that get away
Now that the IT recovery is under way, it will be harder to retain the best employees
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What it takes to get ahead
Your technology chops may be second to none, but to get to the top, brush up on your people skills
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Get your IT house in order
As my closet demonstrates, organization products aren’t enough to get you organized
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IT's moment of truth
It all comes down to where you focus your efforts and where you should relinquish control
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Backing into disaster
Sometimes the most pedestrian procedures are the ones that really protect your job
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Subscribe vs. build
Purists, particularly the open source variety, ignore the outsourcing option -- to their detriment
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The perils of customization
We all think we’re one of a kind. Readers chime in on why IT systems should avoid specialness
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A heyday for open source?
This may be the year when enterprise apps go fully mainstream, even if small fees are attached
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Your shiny new wreck
Ultra-custom cars and made-to-order IT projects have something in common
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A CTO's downsized holiday wish list
With the holidays upon us, I ask for less than I did last year, but expect better behavior
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Life in the IT fun house
As IT operations get more automated, new and different opportunities always arise
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It's all about open source options
Firefox adds another technology solution to an expanding roster of open source winners
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Radical simplicity
Industry luminary Adam Bosworth issues a rallying cry for simple software design
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Keeping up, looking ahead
Are you ahead of or behind the technology curve? The employees you serve will let you know
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Wiki goes to work
Here’s how Wiki can provide a collaborative staging area for solving IT problems
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Is Wiki under your radar?
Your staff may already be using one of the most productive collaboration tools ever built
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When good vendors go bad
Pushy vendors getting you down? Fight back with your wallet
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Open source or outsource?
Commercial software has its place, but open source and hosted solutions now dominate
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Join the CTO club
Feeling lonely at the top? CTO clubs provide a great venue for mutual support
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Why can’t Johnny compute?
Readers weigh in on whether users’ basic computer literacy should be IT’s responsibility
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My PowerBook odyssey
Great hardware and OS design goes a long way, but I still need my ThinkPad
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The whining class
Is it time to crack down on willfully clueless users who soak up support bandwidth?
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Real-world laptop recovery lessons
Don't drink the water -- and never, never go to Baja without your Windows XP boot CD
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Readers weigh in on IDEs
To IDE or not to IDE? A matter of preference becomes a religious argument
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Dreams of service-oriented b-to-b integration
In pursuit of an SOA to clean up business processes and reduce human interaction
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The great IDE debate
Whether your shop opts for an IDE or not, it’s vital to decide one way or the other
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COLUMNIST
