Customer solutions are about providing the right solution in the moment.Make the customer buying experience simple, personalized and engaging. It is time to digitally transform the customer experience. Glimpse the future of customer
Thanks to advances in technology, companies today have several means of communication with employees and clients alike. However, most companies today still rely stubbornly on email and Skype to communicate, but new project management...
There’s nothing wrong with using Slack — its three million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs
Whether on premise or in the cloud, an end-to-end customer engagement solution can maximize the value of every interaction by delivering consistent, personalized service the way the client wishes to communicate. This Q&A will answer
Today's new IP-based communications systems are designed with capabilities small and midsize businesses can use to attract more customers, expand operations, streamline routine customer transactions and much more. This whitepaper
Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of