Tech Support

Tech Support news, information, and how-to advice

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Execs know best? Not at these companies

IT expertise is no match for execs' stubbornness and agendas, even under dire circumstances

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Stupid wireless mouse trick mesmerizes CFO

Any day you can prank the CFO is a good day for a techie

keyboard with red backup key

Hard drive nosedive exposes backup breakdown

It should've been a simple hard drive swap. Instead, IT must dive into the server’s core for a solution

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IT gets a taste of the other side of tech support

In search of a simple service, a techie is frustrated personally and professionally by bad web work

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Hotheaded manager backs tech into a corner

A higher-up wants a problem fixed yesterday, and a busy techie has to improvise a quick solution—without alerting upper management

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Servers and scars: The perils of shortcuts

Haste makes waste, as one techie observes on both a professional and a personal level

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Cool-headed techie defuses hot-tempered users

The first rule of help desk: Chill out when the heated support calls come in. The solutions will roll in soon after

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Just say no to a bad job -- the fun way

Honesty is the best policy when you're interviewing for a job that you already know is not the right fit

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7 hardware horror stories from the help desk

Used, abused, and kinda rude -- unfortunately, that's what IT has come to expect of workers and company-issued hardware

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Lax security? Now you're stuck, sucker

Sometimes a security lesson has to hit them where it hurts before the user learns

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Motivated and efficient? You don’t belong here

Congrats, you've landed a new job! Too bad poor management and low initiative are the company norm

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A tale of two bosses: A stud gives way to a dud

Are you a leader or a manager? At one IT department, the difference couldn't be clearer with a change in execs

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Even a disaster can’t save this IT department

Budget cutbacks, overworked employees, and out-of-date systems lead to a middle-of-the-night emergency -- but little response from management

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Tech support or babysitting? It can be hard to tell

Fix my password, hook up my computer, and hold my hand -- it's all in a day's work for tech support

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Network duty calls -- every 15 minutes

Tick tock, there goes the network! A techie tries to get to the bottom of an internet outage that runs like clockwork

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Advice from IT: Next time, learn how to use a computer

When a core team member bows out, a crucial process hits an insurmountable obstacle -- until IT swoops in

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Caught between security and stupidity

A simple call to tech support first uncovers an alarming problem, then leads to another festering issue at a client company

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Outdated and ill advised: How not to do email security

You've probably heard of security by obscurity, but one company's email policy takes it to the extreme

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