Tech Support

Tech Support news, information, and how-to advice

cloud person spiral
email bullseye with three red arrows

ethernet cables

Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

drowning overwork help

A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount

frustrated

Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

overflowing mailbox for spam or email

Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

cso executive ignore overlook

Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

business team meeting discussion working concept cloud table hands

Customer service: The next challenge for cloud providers

Customer service is still a new concept for many cloud providers, but you can make sure you get what you need by communicating clearly

paperwork overwork cloud computing confusion

Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

stock photo hotline orange telephone 000000769513

Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

collaboration puzzle piece image

Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

abcxyz blocks

All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

old pcs computers desktops trash recycle

User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

angry hacker

New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

life preserver save survivor overboard rescue recover

Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

Man with steam coming out of ears angry frustrated mad

Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

dead end street sign road

The end of Microsoft product support (and we feel fine)

The nostalgia for periodic big upgrades every five to 10 years is seriously misplaced, and it's not good for users or IT

red siren warning alert emergency

Alarm bells ring while the boss turns a deaf ear

What’s that noise? It's not the alarm -- it's the sound of money being flushed down the drain, thanks to a questionable security plan

computer files stock laptop

User stores files where Windows refuses to go

Quick tip from the help desk: Name your files wisely ... if you ever want to see them again

ellison openworld 2015

Oracle lobs copyright lawsuit at HPE

The database giant says HPE was involved in an illegal scheme to sell Solaris support services to Oracle customers

Load More