Tech Support

Tech Support news, information, and how-to advice

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Xerox Alto computer

Twitter yell angry man

What happened to customer service? Try Twitter

Where websites fall prey to the process-heavy constraints of yore, social media breaks through with a direct line to customers who need information now

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Desktop virtualization review: VMware Workstation vs. Oracle VirtualBox

VMware Workstation 11 has the edge in performance and polish, while VirtualBox 2.3.20 leads in platform support and price

freedom

Good-bye and good riddance: The gift of getting fired

A techie runs the gauntlet with a distant, demanding boss -- and comes out the winner after the ordeal

career lies

3 terrible tales from the tech cleanup crew

Turnabout is fair play as a veteran techie shares stories of slackers, liars, and amateurs in IT

wedding rings

You don't need tech support ... you need a marriage counselor

An irate wife staunchly believes porn on the PC is the problem -- when she should be taking a closer look at her marriage

It worker scratches head while viewing laptop computer 111874294

You messed up, junior -- now take a break

The new kid on the IT team braces for a teachable -- and teasable -- moment when a system reboot goes awry

Apple iCloud icon and wordmark.

iOS 8's iCloud Drive reveals the dark side of empowered users

Apple's iCloud Drive deployment was sure to mess up people's access to documents -- and it did

Help desk robot wearing futuristic headset.

Danger, danger -- the robot arm has gained sentience!

The day's routine is livened up with a tape silo with a robotic arm, a tool to automate tasks, and a tech staff with a sense of humor

plug in connection network

When servers go silent: An admin's nightmare

Amid a routine cleanup, a tech is confronted with the deafening silence of servers gone offline

Slackers in the office? Must be the boss's kids

Nepotism rears its ugly head when a new timekeeping system reveals two workers' lazy, cheating ways

Linux Foundation's certification sets new benchmark for admins

Do open source projects need formal certification? Two notable open source foundations think they do

Back to basics: 5 baffling tech support tales

Kill this key! Use your bionic vision! Play family counselor! These requests are all in a day's work at the help desk

Support letdowns tarnish Apple's sterling quality

By building better products, Apple creates higher user expectations for addressing issues when they arise

Are you experienced? Not for this IT job

Good luck to the IT manager and assistant separating fact from fiction as they try to fill a networking position

A do-nothing CFO gets the upgrade he deserves

A CFO more interested in golf than in work gets the biggest, baddest machine IT can provide -- but don't look under the hood

Company Casanova leaves trail of broken hearts, busted servers

The office Lothario is the most popular person in the company until his favors go too far -- and catch the president's attention

Office tyrant: My way or the highway -- hey, come back!

Enough is enough for an IT contractor working under a tempestuous boss who terrorizes the employees

To troubleshoot, mix two parts observation with one part magic

Believe it or not! With some technology problems, the mere act of seeing is fixing -- or so it would seem

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