Tech Support

Tech Support news, information, and how-to advice

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Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

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Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

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Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

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All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

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User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

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New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

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Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

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Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

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The end of Microsoft product support (and we feel fine)

The nostalgia for periodic big upgrades every five to 10 years is seriously misplaced, and it's not good for users or IT

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Alarm bells ring while the boss turns a deaf ear

What’s that noise? It's not the alarm -- it's the sound of money being flushed down the drain, thanks to a questionable security plan

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User stores files where Windows refuses to go

Quick tip from the help desk: Name your files wisely ... if you ever want to see them again

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Oracle lobs copyright lawsuit at HPE

The database giant says HPE was involved in an illegal scheme to sell Solaris support services to Oracle customers


Who you gonna call? Mousebusters!

Ghost in the machine? Everyone seems to think so when the wireless mice don't work as expected

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Gigabits matter: Techies must spread tech literacy

Even successful, well-educated people can be taken in by fantastical stats and numbers. That's where our techie knowledge comes in

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For IT admins, remote doesn’t have to mean less control

You can end up working with one hand tied behind your back when you rely solely on the tools that come with your tech ecosystem

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Keyboard spill stymies spreadsheet slob

A user's slovenly ways make basic tech support harder than it has to be

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Help desk? You need an analyst’s couch

When dealing with surly users, step lightly, keep your head, and let your expertise lead the way

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Presto! Practical magic at the help desk

When a user's new PC is missing a vital workflow piece that seems lost forever, a stroke of good luck saves the day

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