Tech Support

Tech Support news, information, and how-to advice

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Help desk robot wearing futuristic headset.

Danger, danger -- the robot arm has gained sentience!

The day's routine is livened up with a tape silo with a robotic arm, a tool to automate tasks, and a tech staff with a sense of humor

plug in connection network

When servers go silent: An admin's nightmare

Amid a routine cleanup, a tech is confronted with the deafening silence of servers gone offline

Slackers in the office? Must be the boss's kids

Nepotism rears its ugly head when a new timekeeping system reveals two workers' lazy, cheating ways

Linux Foundation's certification sets new benchmark for admins

Do open source projects need formal certification? Two notable open source foundations think they do

Back to basics: 5 baffling tech support tales

Kill this key! Use your bionic vision! Play family counselor! These requests are all in a day's work at the help desk

Support letdowns tarnish Apple's sterling quality

By building better products, Apple creates higher user expectations for addressing issues when they arise

Are you experienced? Not for this IT job

Good luck to the IT manager and assistant separating fact from fiction as they try to fill a networking position

A do-nothing CFO gets the upgrade he deserves

A CFO more interested in golf than in work gets the biggest, baddest machine IT can provide -- but don't look under the hood

Company Casanova leaves trail of broken hearts, busted servers

The office Lothario is the most popular person in the company until his favors go too far -- and catch the president's attention

Office tyrant: My way or the highway -- hey, come back!

Enough is enough for an IT contractor working under a tempestuous boss who terrorizes the employees

To troubleshoot, mix two parts observation with one part magic

Believe it or not! With some technology problems, the mere act of seeing is fixing -- or so it would seem

What! Porn in the office? Oh, never mind

A tech pro is charged with monitoring Web use at a family business, but gets an unexpected response when the worst offender is revealed

10 tech support requests you never want to hear from your family

From forgotten passwords to the vague 'problem,' these calls are sure to try the patience of any tech pro

Paging IT: Please report to the emergency room stat!

A techie rushes to the emergency room when critical equipment goes down -- and uncovers the most basic problem of all

No boss? No problem! An ERP upgrade done right

When a messy ERP transition hits rough waters, one tech pro relies on know-how, grit, and luck to right the ship

Famous last words: Our antivirus totally works

It takes an in-office infection to convince a client that upgrading its security measures is a good idea

Dear user: It was your mistake, deal with it

A strange accounting number is traced to a user, who insists it's not her fault and that someone's trying to sabotage her

Oracle's embarrassment: Dragged down by Oregon Obamacare, antitrust suit

Larry Ellison is doubly saddled this month with Oregon's bungled Obamacare website and a competitor's countersuit

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