Tech Support

Tech Support news, information, and how-to advice

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Advice from IT: Next time, learn how to use a computer

When a core team member bows out, a crucial process hits an insurmountable obstacle -- until IT swoops in

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Caught between security and stupidity

A simple call to tech support first uncovers an alarming problem, then leads to another festering issue at a client company

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Outdated and ill advised: How not to do email security

You've probably heard of security by obscurity, but one company's email policy takes it to the extreme

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Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

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A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount


Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

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Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

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Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

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Customer service: The next challenge for cloud providers

Customer service is still a new concept for many cloud providers, but you can make sure you get what you need by communicating clearly

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Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

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Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

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Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

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All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

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User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

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New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

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Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

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The end of Microsoft product support (and we feel fine)

The nostalgia for periodic big upgrades every five to 10 years is seriously misplaced, and it's not good for users or IT

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Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

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