Tech Support

Tech Support news, information, and how-to advice

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Spills and misunderstandings: The mystery of the help desk ticket

Troubleshooting user problems is always an adventure, and tech pros never know what they're going to get

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Training and bug reporting should be part of every app

We all live with the disconnect between user frustration and developers' attempts to fix problems. In an ideal world, the ability to bridge that gap would be part of the build

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Mean, rude, and angry: Tales of the toxic office

Beware of the nasty, mean-spirited, or competitive person in the next cubicle who can muck up a tech pro’s job

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Moms in tech: Tales and tips from the IT trenches

Mothers who work in technology share their best stories of work + children collisions -- and their go-to gadgets and apps for balancing the two

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Locked out of the server room -- and the key quest begins

The server room door won't open, and the team scrambles to find a way in

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Pompous professor swallows placebo PC

A tech pro's people skills are put to the test by a professor who demands more computing power than he knows how to handle

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What happened to customer service? Try Twitter

Where websites fall prey to the process-heavy constraints of yore, social media breaks through with a direct line to customers who need information now

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Desktop virtualization review: VMware Workstation vs. Oracle VirtualBox

VMware Workstation 11 has the edge in performance and polish, while VirtualBox 2.3.20 leads in platform support and price

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Good-bye and good riddance: The gift of getting fired

A techie runs the gauntlet with a distant, demanding boss -- and comes out the winner after the ordeal

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3 terrible tales from the tech cleanup crew

Turnabout is fair play as a veteran techie shares stories of slackers, liars, and amateurs in IT

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You don't need tech support ... you need a marriage counselor

An irate wife staunchly believes porn on the PC is the problem -- when she should be taking a closer look at her marriage

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You messed up, junior -- now take a break

The new kid on the IT team braces for a teachable -- and teasable -- moment when a system reboot goes awry

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iOS 8's iCloud Drive reveals the dark side of empowered users

Apple's iCloud Drive deployment was sure to mess up people's access to documents -- and it did

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Danger, danger -- the robot arm has gained sentience!

The day's routine is livened up with a tape silo with a robotic arm, a tool to automate tasks, and a tech staff with a sense of humor

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When servers go silent: An admin's nightmare

Amid a routine cleanup, a tech is confronted with the deafening silence of servers gone offline

Slackers in the office? Must be the boss's kids

Nepotism rears its ugly head when a new timekeeping system reveals two workers' lazy, cheating ways

Linux Foundation's certification sets new benchmark for admins

Do open source projects need formal certification? Two notable open source foundations think they do

Back to basics: 5 baffling tech support tales

Kill this key! Use your bionic vision! Play family counselor! These requests are all in a day's work at the help desk

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