Data integration is often underestimated and poorly implemented, taking time and resources. Yet it continues to grow in strategic importance as customer data and touch points grow with the emergence of cloud, social and mobile
Mobility and bring-your-own device (BYOD) are transforming the way people work and the way organizations support them. There's more to mobility than simply enabling remote access-and mobile devices are far more than limited-use
What businesses know about any given individual is a lot. But what are companies doing with that data? Not as much as you might think -- at least not yet. Companies are getting more sophisticated, however.