The IT end-user support environment is becoming more complex. IBM and Forrester collaborated on a Total Economic Impact study to evaluate the ROI of IT support technologies such as IBM Workplace Support Services.
This paper is part of a series of four papers that discuss today's CIO challenges for modern analytical environments. It will discuss the benefits obtained from a move to the cloud, the challenges a CIO may face, and what a CIO should
In the past, it was possible to get by with siloed treatment of data and with a combination of official IT and shadow IT projects. Now the CIO needs to lead an enterprise-wide strategy for data and analytics, including plans for a