CRM

Customer Relationship Management (CRM) news, analysis, research, how-to, opinion, and video.

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How businesses can use Pokemon Go to succeed

Step 1: Play the game so you'll understand the opportunities -- and potential customers

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Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here's a look at how Atom Bank is incorporating WDS Virtual Agent software from Xeros

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Essential CRM software features: The savvy buyer's guide

The features that a modern CRM system should have and the niche CRM products that will be hard to integrate

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Salesforce.com buys developer of quoting and billing apps

Startup SteelBrick plans to continue delivering the same services following the acquisition

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Microsoft's Cortana gives Salesforce customers insights into sales pipeline

Microsoft and Alpine Metrics have joined forces with Salesforce.com to bring the power of predictive analytics to the sales pipeline

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