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CRM news, information, and how-to advice

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How businesses can use Pokemon Go to succeed

Step 1: Play the game so you'll understand the opportunities -- and potential customers

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Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here's a look at how Atom Bank is incorporating WDS Virtual Agent software from Xeros

customer experience

Essential CRM software features: The savvy buyer's guide

The features that a modern CRM system should have and the niche CRM products that will be hard to integrate

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Salesforce.com buys developer of quoting and billing apps

Startup SteelBrick plans to continue delivering the same services following the acquisition

predictive analytics

Microsoft's Cortana gives Salesforce customers insights into sales pipeline

Microsoft and Alpine Metrics have joined forces with Salesforce.com to bring the power of predictive analytics to the sales pipeline

microsoft dynamics convergence social engagement

What does the future hold for Microsoft Dynamics?

The Dynamics software line isn't dead, it's moving to be a service you can build into tools to make your businesses processes work better

Salesforce tailors new analytics apps for specific roles

The first app in the series to arrive is Sales Wave Analytics, which targets salespeople

video

How JetBlue uses tech to help customers take flight

Automatic check-in, faster in-flight Wi-Fi, and flight attendants carrying tablets are just a few of the new innovations at JetBlue

Oracle bolsters Marketing Cloud to show the big picture of customer data

New features aim to offer a more holistic view of customers, even as they switch devices and channels

Microsoft Dynamics CRM gets an analytics-infused update

Highlights include new social and mobility features, closer Office 365 integration

Oracle introduces big data-infused marketing services

Oracle is launching three new services around customer service and prospect marketing

Salesforce gives Service Cloud a shot of data science

New features aim to help companies be smarter in customer interactions

SugarCRM acquires Stitch to boost mobile CRM offerings and know-how

Stitch's technology analyzes email, calendar, and CRM data to help make sales staff more effective

IBM helps mobile apps meet accessibility guidelines

The Mobile Accessibility Checker flags potential accessibility issues with mobile apps

Salesforce's Desk.com steps up its global focus

Targeting small businesses, the customer-support app now speaks more than 50 languages

SAP unwraps a new enterprise suite based on Hana

S/4Hana can run in parallel with its predecessor, enabling a nondisruptive transition

Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their online experience

Enterprises win as cloud and on-site software vendors duke it out

The CRM market will see the biggest price declines in the next couple of years

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