CRM

CRM news, information, and how-to advice

Cortana to give voice and ears to Dynamics CRM 2015

The new version of Microsoft's customer relationship management suite will be integrated with the Windows Phone 8.1 personal assistant

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Salesforce's Wave seeks to sweep aside the analytics competition

Wave is a long overdue addition to the Salesforce arsenal, designed to make analytics easy and to forestall growing competition

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Zoho aims for improved information sharing with integrated suite

Zoho has integrated all of its services so that data can be shared across its various products

Microsoft looks to poach Salesforce.com customers with aggressive pricing

Aggressively priced CRM Online product bundle includes both Office 365 and Microsoft's Power BI tool

Bossie Awards 2014: The best open source applications

InfoWorld's top picks of the year in open source business applications and middleware

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

Infor goes up against Salesforce.com with SalesLogix acquisition

Infor will tie SalesLogix CRM with its ERP apps as well, says CEO Charles Phillips

Microsoft continues global CRM expansion in battle against Salesforce.com

The company is targeting growth markets, according to one analyst

Microsoft to strike back at Salesforce.com with CRM cloud for government

The CRM Online government cloud will be tied to ones for Microsoft's Azure and Office 365

Oracle buys LiveLook for co-browsing technology

The deal follows Salesforce.com's rollout of SOS, a help feature inspired by Amazon's Mayday

Salesforce.com CRM update focuses on flexibility and mobility

The Summer '14 release of the CRM application is set to launch later this month

Salesforce.com updates mobile app with 30 new features

Salesforce1 Mobile now has more integrations plus support for BlackBerry and Microsoft Windows 8

Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service

The help feature can be embedded into any native iOS or Android application

Rimini Street diversifies with cloud services for Workday, Salesforce.com

The move may be a hedge against a negative outcome in Oracle's intellectual-property lawsuit against Rimini

Salesforce.com is officially out of ideas

Salesforce.com's new focus on six industries won't work. Worse, its old strengths won't do it much good in specialty industries

SAP to resell Adobe's marketing suite in strike against Salesforce.com, Oracle

The partnership gives SAP additional capabilities without the burden of an acquisition

Oracle rolls out 'iOS 7'-inspired visuals for Fusion Applications

Most users don't want or need all the features in Fusion's more complex original UI, according to one expert

Microsoft takes Dynamics ERP upmarket with Azure support, new services

Microsoft is also now ready to go head-to-head with Salesforce.com in the CRM market, analyst says

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