CRM

CRM news, information, and how-to advice

IBM helps mobile apps meet accessibility guidelines

The Mobile Accessibility Checker flags potential accessibility issues with mobile apps

Salesforce's Desk.com steps up its global focus

Targeting small businesses, the customer-support app now speaks more than 50 languages


SAP unwraps a new enterprise suite based on Hana

S/4Hana can run in parallel with its predecessor, enabling a nondisruptive transition

Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their online experience

Enterprises win as cloud and on-site software vendors duke it out

The CRM market will see the biggest price declines in the next couple of years

Salesforce connects SharePoint files to its cloud with new tool

Salesforce Files Connect lets users index, search, and share SharePoint Online and on-premise files in one place

Microsoft delivers the talking Dynamics CRM update

The CRM software uses Cortana to process voice commands to search for contacts, set up meetings, create records, and more

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43 percent of marketing organizations sell data

A survey by Gartner has found that more than four out of ten companies sell their data, with the marketing organization in charge of this business. In fact, the sale of data is only distanced in marketing P&Ls by digital advertising...

Cortana to give voice and ears to Dynamics CRM 2015

The new version of Microsoft's customer relationship management suite will be integrated with the Windows Phone 8.1 personal assistant

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Microsoft's the winner in its partnership with Salesforce

The rivals continue to build on the connection between Salesforce services and Microsoft Office apps -- but Microsoft benefits most in the long run

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Salesforce's Wave seeks to sweep aside the analytics competition

Wave is a long overdue addition to the Salesforce arsenal, designed to make analytics easy and to forestall growing competition

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Zoho aims for improved information sharing with integrated suite

Zoho has integrated all of its services so that data can be shared across its various products

Microsoft looks to poach Salesforce.com customers with aggressive pricing

Aggressively priced CRM Online product bundle includes both Office 365 and Microsoft's Power BI tool

Bossie Awards 2014: The best open source applications

InfoWorld's top picks of the year in open source business applications and middleware

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

Infor goes up against Salesforce.com with SalesLogix acquisition

Infor will tie SalesLogix CRM with its ERP apps as well, says CEO Charles Phillips

Microsoft continues global CRM expansion in battle against Salesforce.com

The company is targeting growth markets, according to one analyst

Microsoft to strike back at Salesforce.com with CRM cloud for government

The CRM Online government cloud will be tied to ones for Microsoft's Azure and Office 365

Oracle buys LiveLook for co-browsing technology

The deal follows Salesforce.com's rollout of SOS, a help feature inspired by Amazon's Mayday

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