CRM

CRM news, information, and how-to advice

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How businesses can use Pokemon Go to succeed

Step 1: Play the game so you'll understand the opportunities -- and potential customers

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Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here's a look at how Atom Bank is incorporating WDS Virtual Agent software from Xeros

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Essential CRM software features: The savvy buyer's guide

The features that a modern CRM system should have and the niche CRM products that will be hard to integrate

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Salesforce.com buys developer of quoting and billing apps

Startup SteelBrick plans to continue delivering the same services following the acquisition

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Microsoft's Cortana gives Salesforce customers insights into sales pipeline

Microsoft and Alpine Metrics have joined forces with Salesforce.com to bring the power of predictive analytics to the sales pipeline

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What does the future hold for Microsoft Dynamics?

The Dynamics software line isn't dead, it's moving to be a service you can build into tools to make your businesses processes work better

Salesforce tailors new analytics apps for specific roles

The first app in the series to arrive is Sales Wave Analytics, which targets salespeople

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