Through this interactive demonstration you will learn about how IBM Datacap and IBM Case Manager can improve customer interaction for loan processing and customer complaint management. You are in the drivers seat as the demonstration
As tech giants battle for cloud dominance, businesses looking to offload heavy-duty infrastructure tasks are reaping hefty rewards from platform-as-a-service offerings. Here’s how three IT leaders mixed and matched their powerful yet...
Customers interact with companies through a variety of channels, and a company's ability to gather and manage customer information across channels-via a strong document capture and case management strategy-is crucial to faster
In this Harvard Business Review article, author and entrepreneur Nilofer Merchant examines how innovative teams can challenge the status quo and bring new ideas to life together. (She also tells a story about monkeys along the way.)
IT budgets are on the rise, a new IDG research study shows. But how are CIOs allocating those increases to achieve business goals? This paper examines the results of an in-depth survey among IT executives and looks at ways