Business Process Management (BPM)

Business Process Management (BPM) news, analysis, research, how-to, opinion, and video.

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Six secrets of top enterprise architects

Over the past 20 years I've worked with some hugely talented enterprise architects, and I've noticed there are some skills common to the very best of them

Customer Experience

X marks the spot for digital transformation

Getting customer experience right is becoming a make-or-break for many businesses. And best-in-class digital transformation must be underpinned by enterprise, business, and IT roadmaps -- that is, by enterprise architecture

Robotic Process Automation: IT Job Killer?

Robotic process automation: The new IT job killer?

Robotic process automation has higher-value IT tasks in its cross-hairs but could be the best antidote to outsourcing yet

digitalizing processes

5 steps for transforming your business using data

Digital organizations rely on their IT platform and on data-powered business processes. If your organization was not born digital, discover 5 steps that can bring you closer to a digital business and create new opportunities.

apple and ibm announce global partnership

Apple, IBM deliver first fruits of mobile business app collaboration

MobileFirst for iOS apps use IBM's analytics and Apple's design polish to resolve pain points in telecom, banking, retail, travel businesses

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