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Sony support: From free to fee in 15 minutes

November 24, 2009
Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him
7 comments|
42 Recommendations
end-user hardware
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The high price of 'high-quality' laptop repair

November 18, 2009
Toshiba customer loses faith in vendor after unexplained failures render his repair bill nearly as high as his sticker price
5 comments|
96 Recommendations
end-user hardware , Toshiba
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What not to overlook in buying a used PC

November 16, 2009
Buying used can save money, but be sure you get all the pieces of the purchase
5 comments|
116 Recommendations
laptops
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Windows 7 delay: The smoking gun revealed

November 13, 2009
The root cause of Windows 7 preorder delays is uncovered
5 comments|
137 Recommendations
laptops, Windows, Windows 7, Hewlett-Packard (HP)
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T-Mobile account services serving up porn

November 09, 2009
T-Mobile customers are getting way more than they bargained for when checking their bills
Add a comment|
179 Recommendations
mobile services, T-Mobile
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Windows 7: No overnight sensation

November 05, 2009
Software vendors should aspire to the kind of customer service retail outlets deliver
6 comments|
215 Recommendations
Windows, user problems, Windows 7
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A Western Digital hard drive warranty that is not what it seems

November 02, 2009
One reader discovers a three-year discrepancy in the coverage policy for his Western Digital hard drive
2 comments|
251 Recommendations
end-user hardware , backup
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Where is my copy of Windows 7?

October 28, 2009
A reader wonders if there's been a massive holdup with preordered copies of Microsoft's new OS or if's he one of the unlucky few
7 comments|
303 Recommendations
Windows, Windows 7
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Have hard drives become less reliable?

October 23, 2009
One reader's spate of hard drive failures leads him to wonder if it's just a run of bad luck or a sign of a more troubling trend in the storage industry
18 comments|
351 Recommendations
memory, backup
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Why you should supplement your cloud data storage

October 20, 2009
Why expecting disaster is a smart way to live -- at least when it comes to data stored in the cloud
5 comments|
380 Recommendations
software as a service, data availability, Web services
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