Archives: October 2010

Readers weigh in on telemarketing, printer ink, and poor HP service

October 29, 2010
Gripe Line faithful share telephone survey pranks, the upside of refilling printer cartridges, and woeful tales of HP disservice
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The myths and strange science of printer ink

October 26, 2010
A quest to cut ink costs illuminates several truths about printer consumables
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Roxio upgrade goes awry

October 19, 2010
Nearly indistinguishable packaging turns one reader's Creator Pro upgrade into a major headache
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The subtle art of retaining customers

October 15, 2010
Sometimes something as simple as a smile can stand between you and a lost customer
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Google Apps tech support falls short

October 11, 2010
A reader asks the Gripe Line to help solve a problem with Google after being left in limbo by the company's Postini service
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How to sue telemarketers and win

October 05, 2010
Turning telemarketing harassment into cash is not as hard as you might think
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Disgruntled HP customer meets happy resolution

October 01, 2010
Readers -- and the company -- react to a tale of HP tech support gone awry
Tech Support
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