Archives: May 2010

Readers sound off on rebates and tech support

May 28, 2010
HP gets back to Dave about Windows 7 drivers, Staples isn't perfect at rebates, and consumers should forget the free lunch
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How to sue your tech vendor -- and win

May 27, 2010
One woman's war against Adobe shows how preparation and detailed evidence are key to obtaining justice in small claims court
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Hard-earned lessons of email tech support

May 24, 2010
Sometimes email can make a mess of technical support, as one Gripe Line reader finds when dealing with a failed drive
Tech Support
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Windows 7 turning tide for Microsoft among consumers

May 20, 2010
Customer satisfaction is on the rise for Microsoft -- enough to overcome ire sparked by Vista release
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How to work the the rebate racket

May 18, 2010
Gripe Line readers have strong opinions on rebates -- and share some strategies for dealing with them
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HTC and Intuit answer for busted ringers and incomplete tax advice

May 13, 2010
Though these gripes about HTC's errant update and TurboTax's omission may seem small, the irritation they cause sure isn't
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The consumer rebate debate

May 11, 2010
A bad experience with Sprint, a speedy response from T-Mobile, and a surprising notice from Western Digital lead the Gripe Line to wonder if the consumer rebate game has changed
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HP's loss becomes Lexmark's gain

May 06, 2010
A reader's public gripe about the lack of Windows 7 drivers for his LaserJet printer nets an unlikely benefactor: HP's competitor
Printers
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ZoneAlarm's alarming pricing glitch

May 04, 2010
A Gripe Line reader smells a bait and switch when the price for his security software mysteriously jumps at checkout
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Verizon's slow road to password recovery

May 03, 2010
A Gripe Line reader finds an arcane flaw in Verizon Wireless's "password recovery" system for the MiFi
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