Is this XP user a thief or a customer?

July 02, 2009
A year after Microsoft assured this reader his copy of XP was legitimate, the company changed its mind
Windows XP
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Simple problem leads to another Adobe headache

June 29, 2009
What should have been a simple phone call ends up in insults, frustration -- and finally a happy resolution
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Fail: Four out of five Tyan motherboards

June 25, 2009
A readers discovers a fatal flaw in his ambitious server-building plans: Faulty Tyan motherboards
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Are you an MPC refugee?

June 23, 2009
What do you do when you discover your computer is one of the many orphaned by MPC?
Gateway, MPC
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Forced to leave his (Microsoft) Money behind

June 18, 2009
An angry reader is not pleased with Microsoft's decision to discontinue its financial management software
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Locked out -- and shut out by VMware tech support

June 16, 2009
One Gripe Line reader discovers that the magic words are no longer "please" and "thank you." They are "may I speak to a manager"
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Failed Seagate drive leads to a happy customer

June 11, 2009
Though this adventure starts with a failed Seagate hard drive and lost data on a Dell XPS, it ends with a complete backup and a content customer
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Escalating into a complete tech support breakdown

June 09, 2009
A botched tech support call to Adobe almost makes an enemy out of a fan
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A tour book for all things techy

June 02, 2009
In "The Geek Atlas," programmer John Graham-Cumming tells you where science happened, from Dublin to London to Silicon Valley
books
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Troubles with Asus laptop offer a lesson in persistence

May 29, 2009
One Gripe Line reader gets his Asus G2S gaming laptop -- with its high-resolution screen -- back from the company through cunning use of the telephone
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