When tackling change management, break it down to the basics

October 05, 2010
As a general rule, the culture change process should describe behavior in terms of attitudes/expectations, not actions/results
, IT Training
Read more »

Who is help desk supporting: customers, end-users, consumers?

October 01, 2010
Bob proposes retiring the term "internal customer" for good and has some ideas on how to fill the vocabulary gap
Read more »

When strong employee evaluations are justified

September 28, 2010
If your employee performance ratings don't fit a bell curve, don't start a fight with your boss -- open up the conversation
Read more »

Agile development + offshore jobs = a recipe for disaster

September 22, 2010
Successful agile development depends heavily on high trust and high contact -- the opposite of what offshore development offers
Read more »

The key to succeeding as a CIO without IT skills

September 14, 2010
CIOs without a tech background must overcome two hurdles to achieve success: learning the trade and gaining respect
Read more »

Feast or famine? The IT job outlook

September 10, 2010
IT professionals claim there's a shortage of jobs, while CIOs say there's not enough qualified talent. Which is it?
Read more »

There's more to on-the-job performance than being right

September 06, 2010
Your methods and reasoning might be correct, but they mean nothing unless you win your bosses and colleagues to your side
, IT Training
Read more »

Tips and tactics: What to do when the CFO always says no

September 01, 2010
It's a game, pure and simple, but there's more than one way to deal with a CFO who reflexively turns down every budget request
, IT Management
Read more »

Employees should care about their company's share price

August 30, 2010
Share price is often an indicator of a company's financial health and can influence analysts' and lenders' evaluations
Read more »

When the boss likes to create conflict, you have to learn how to win

August 25, 2010
There's no point fighting a manager who likes to create internal conflict -- but you can play to win
, IT Management
Read more »
©1994-2014 Infoworld, Inc.