No, the user is not always right

July 25, 2012
Tech support responds to a call for help with a computer problem, only to be met with rudeness and outright lies
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The IT migration from hell

July 18, 2012
Clashing company cultures and plain old poor management doom a system integration almost before it begins
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Slimeball boss learns you don't mess with IT

July 11, 2012
A meticulous tech team stands between a sleazy project manager and his plan to secretly procure IT equipment
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Security swallows the CEO

July 05, 2012
CEO obsesses over presumed hackers, 'memory leaks,' and server room access -- at the expense of the IT team's productivity
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How to solve user problems without really trying

June 27, 2012
When IT chops and mechanical know-how aren't enough, a techie plays amateur psychologist to get the job done
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IT sweatshop pays the price for budget cuts

June 20, 2012
When the IT director hatches a plan to reduce costs, the consequences spread far beyond the tech support staff
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Contagion! How not to stop a computer virus

June 13, 2012
One user's overactive imagination spawns creative theories on how computer viruses are spread
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Class project: Crash the federal data center

June 06, 2012
Disaster turns into discovery as one techie's homework assignment wreaks havoc on a government mainframe
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Phantom phone line stymies network sleuth

May 30, 2012
Faulty phone setup leads tech pro into maze of state and federal regulations -- and confirms the importance of small details
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Server smackdown: A networking newbie steps up

May 23, 2012
IT rookie performs disaster recovery with servers in the hosting facility, then with his career in the CEO's office after a tense all-nighter
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