Short circuits and tall orders: Tech trouble at the steel mill

November 07, 2012
The IT crew hunts for a solution -- and another and another -- when network problems hit a computer on a towering crane
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Two bad bosses do more than double the damage

October 31, 2012
There's a high price to pay when layers of ill-advised business decisions come crashing down at the PC repair desk
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The pennywise perils of clinging to ancient tech

October 24, 2012
An IT contractor travels back in time to figure out a database problem on a decrepit system
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A microwave mix-up nukes the network

October 17, 2012
The IT team goes straight to the top for answers when the company's microwave point-to-multipoint system quits working
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Midnight mystery: The case of the 'weird' laptop

October 10, 2012
IT digs deep to find out what's behind random pop-ups, blue screens of death, and temperature alerts plaguing user's laptop
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The CEO carousel runs rings around IT

October 03, 2012
At one company, the CEOs can't seem to stick around -- and turn one IT pro's upgrade project into a task without end
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Follow the money: IT unravels payroll puzzle

September 26, 2012
A seemingly stress-free software changeover is nearly undone by long trail of easily overlooked technical details
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How many CFOs does it take to screw in a lightbulb?

September 19, 2012
Bean counters somehow complicate even the simplest tasks, as one techie learns when moving a fax machine
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Dear user: Details do matter

September 12, 2012
The help desk gets the dreaded call: A report on a 'broken' PC from a well-meaning but technologically clueless manager
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'I need a new smartphone! My old one, uh, broke'

September 05, 2012
When IT hinted it would replace BlackBerrys, employees at one company turned into clumsy, scheming butterfingers -- then reality hit
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