Laptops don't lie: Filthy tales of tech repair

January 02, 2013
You'll need a strong stomach to brave this techie's stories of the extreme abuse inflicted on laptops by oblivious users
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In plain sight: On the trail of a problematic printer

December 19, 2012
The IT staff must solve the case of a new multifunction device that works sporadically, sending print jobs into the ether
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Hello operator? A bumbling boss is on the line

December 12, 2012
The entire company is put on hold after the boss asks for the administrator password to the corporate phone system
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You're fired! 3 terminally stupid user tricks

December 05, 2012
An IT contractor sees firsthand how employees' abysmal decisions can lead directly to their immediate dismissal
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Stand back and let IT do its job

November 28, 2012
When the network goes down at a national power grid operator, a techie hits upon the solution -- and proves the CIO wrong
IT Jobs
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The three rules of management: Document, document, document

November 14, 2012
An IT manager is reminded to document everything when the lack of a paper trail threatens a valued employee's livelihood
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Short circuits and tall orders: Tech trouble at the steel mill

November 07, 2012
The IT crew hunts for a solution -- and another and another -- when network problems hit a computer on a towering crane
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Two bad bosses do more than double the damage

October 31, 2012
There's a high price to pay when layers of ill-advised business decisions come crashing down at the PC repair desk
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The pennywise perils of clinging to ancient tech

October 24, 2012
An IT contractor travels back in time to figure out a database problem on a decrepit system
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A microwave mix-up nukes the network

October 17, 2012
The IT team goes straight to the top for answers when the company's microwave point-to-multipoint system quits working
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