Naughty and nice tales of off-hours tech support

April 24, 2013
An IT pro learns how to handle barrage of the off-duty tech requests -- and the interesting situations they bring
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When it comes to IT hires, you get what you pay for

April 17, 2013
A new employee's rookie mistakes raise questions about his qualifications, experience -- and the manager's hiring standards
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Dumb and dumber: A phone line fail and the bill that wouldn't go away

April 10, 2013
Stupid mistakes by both customer and vendor drag out a simple phone service request much longer than a techie can tolerate
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Beware the CEO who knows 'everything about tech'

April 03, 2013
When does a blowhard CEO finally listen to IT's advice on the data center? When it lets him show off to his peers
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What part of 'no spam' don't you understand?

March 27, 2013
A young techie learns contracts are meant to be broken at a marketing firm that's more than a little lax with its ISP's rules
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A foolish CFO and the company's money are soon parted

March 20, 2013
At least there's one upside to the CFO's misguided attempts to cut costs: IT gets to say 'I told you so'
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Good job! You just got yourself fired

March 13, 2013
IT staffer's competence, skill, and professionalism don't bode well when a new CEO takes over a floundering company
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Ops to dev: It's your fault, and here's proof

March 06, 2013
Operations is tired of fixing failures, and development denies it has a quality control issue -- but the numbers don't lie
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Even road warriors can spin out and crash

February 27, 2013
Failed hard drives, sputtering laptops -- it's anyone's guess how some users will handle tech problems when on their own
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Cut-throat culture sinks an IT project

February 13, 2013
It takes more than a change in ownership to rid a company of its ultracompetitive atmosphere
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