Cheapskate execs pay the price for outsourcing IT

June 05, 2013
Execs outsource company website duties but figure there's no need to hire maintenance staff. So guess who they call in a jam?
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The job is 'IT manager,' but in title only

May 22, 2013
A newly hired IT pro has one best option after discovering the boss doesn't trust or give responsibility: Get out
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Sorry, IT still doesn't do attitude adjustments

May 15, 2013
Tech support can fix the VPN, but it can't bend the laws of physics for a demanding, bullheaded user
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The office is on fire -- get the IT guy!

May 08, 2013
Techies often talk about putting out the fires behind the scenes, but not usually as literally as on this IT call
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When no employee is better than a new employee

May 01, 2013
In midst of tech boom and hiring frenzy, a new techie comes on -- and leaves staffers longing for days without extra 'help'
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Naughty and nice tales of off-hours tech support

April 24, 2013
An IT pro learns how to handle barrage of the off-duty tech requests -- and the interesting situations they bring
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When it comes to IT hires, you get what you pay for

April 17, 2013
A new employee's rookie mistakes raise questions about his qualifications, experience -- and the manager's hiring standards
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Dumb and dumber: A phone line fail and the bill that wouldn't go away

April 10, 2013
Stupid mistakes by both customer and vendor drag out a simple phone service request much longer than a techie can tolerate
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Beware the CEO who knows 'everything about tech'

April 03, 2013
When does a blowhard CEO finally listen to IT's advice on the data center? When it lets him show off to his peers
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What part of 'no spam' don't you understand?

March 27, 2013
A young techie learns contracts are meant to be broken at a marketing firm that's more than a little lax with its ISP's rules
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