If you want a job done right, don't send the boss

September 25, 2013
An IT boss sets out smart, workable plans for a company's cabling job -- then leaves a seasoned techie to take up the slack
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Techie, trust thyself and respect will follow

September 18, 2013
At a hospital communications job, a techie balances how much information to tell users and how much to listen to the IT team
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Hand over your printers if you know what's good for you

September 11, 2013
In a corporate environment this incompetent, a tech pro takes desperate measures to satisfy basic hardware requests
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The lost art of listening to users

September 04, 2013
Beyond book learning and college courses, there's a way to hone your tech skills and solve users' IT issues: Lend them your ears
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In case of IT emergency, break out the chocolate

August 28, 2013
On good days in tech support, users' kind words can sustain you. On the bad days, you need a different kind of boost
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Watch out, rogue users -- the data detective is on the case

August 21, 2013
When users won't log off the system despite repeated warnings, a sys admin turns data sleuth to locate the miscreants
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How do you land an IT job? Show, don't tell

August 14, 2013
Your skills, that is, and as a tech pro finds out, courage, gumption, and good friends help too
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Look out below! A young techie is coming through

August 07, 2013
Asbestos and hazmat, fire drills and overhead spills -- they're just a few challenges in a new techie's early days on the job
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The vendor that was too good to be true

July 24, 2013
A vendor provides quality service, posts fast turnaround time, and is easy to work with. What's the catch?
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A Shop-Vac, a labyrinth, and coax cable: It's MacGyver time!

July 17, 2013
A company asks the IT department to get a remote warehouse wired -- all through a ragtag underground conduit system
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